Deputy Director/ Senior Assistant Director, Case Management Operations

7 hours ago


Singapore Health Sciences Authority Full time

Deputy Director/ Senior Assistant Director, Case Management Operations (CMO)The Deputy Director/ Senior Assistant Director, Case Management Operations (CMO) oversees vaping case management operations and manages day-to-day case management workflows across the different tracks, ensuring effective case intake, processing, and resolution while coordinating with multiple agencies for seamless handoffs and compliance monitoring. The incumbent works in a fast-paced environment that requires managing multiple operational priorities and stakeholder relationships simultaneously to support the national effort against vaping. Key Responsibilities: Oversee comprehensive case management operations ensuring effective case intake, processing, and resolution workflows. Manage complex and exceptional cases requiring non-standard interventions, urgent escalations, or cross-pathway decisions. Lead senior-level coordination with various agencies for strategic case management initiatives. Oversee performance management systems and reporting on case management operations. Translate vaping policies into comprehensive operational procedures and workflows. Requirements: A strong background, preferably in healthcare, public health, public administration, or related field with minimum 6-8 years’ experience in case management operations, healthcare administration, or public health programme management. Strong leadership experience managing teams and complex operational workflows. Proven competency in inter-agency coordination and senior stakeholder management. Comprehensive experience in performance oversight, strategic reporting, and operational planning. Excellent strategic and analytical capabilities with strong communication and leadership skills. We are an equal opportunities employer and welcome applications from all qualified candidates. #J-18808-Ljbffr



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