Executive, Customer Service
1 week ago
3 years exp
**Roles & Responsibilities**
- Process customer and client, tenders, quotations, enquiries and orders.
- Ensure all tenders, quotations are submitted within customer’s deadline and orders are prepared in accordance to customer specification.
- Complete RFQ via ERP best pricing and ensure completion of quote as per customer request.
- Raise all customer feedback to Team Leader and ensure it is logged in the (CIL) Continuous Improvement Log.
- Prepare quotes and submit to Team Leader for approval.
- Always engage in a friendly and professional manner with clients, customers and internal stake holders.
- Ensure any change in customer requirement re updated in a timely manner before submission of quote for approval.
- Follow up with customer on quotations.
- Identify order building opportunities through telephone sales expertise.
- Coordinate with Procurement team for parts purchase whenever possible
- Issue order to Procurement or Operations team based on customer’s requirement and Purchase order
- Any other related jobs and assignments as and when assigned to you.
- Practices 5S standard, maintain and ensure workplace health and safety requirements.
**Job Requirements**:
- Good communication skills with the ability to communicate on all levels
- Ability to systematically work independently and in a team
- Fluent English - both in writing and speaking
- Able to meet deadlines through good time management and allocation of priorities
- Strong interpersonal understanding with an awareness of different cultures within the customer base, team and organization
- Right attitude, willing to learn, proactive, team player & ability to work on own initiative
- Preferable with Customer Service or Sales working experience.
- Experience in handling vessel supply would be an added advantage
AMOS INTERNATIONAL (S) PTE. LTD
Amos International provides marine and offshore procurement and logistics services to vessels calling in at Singapore and other major Asian ports. Since 2004, the Company has developed into one of the major leaders in this business. It is also one of the first companies in the industry to have attained the major ISO certifications such as ISO 9001, ISO 14001 and ISO 22001, as well as OHSAS 18000 certifications.
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