Customer Advocacy Analyst

15 hours ago


Singapore Jetstar Full time

Jetstar thrives on innovation We are always looking to employ ambitious and proactive professionals to help our business work smarter and more efficiently. You will be encouraged to think innovatively whilst developing and maintaining best practice. What’s more, this role will see you working as part of a broader group Jetstar and Qantas structure.

**Reporting to the Team Lead Customer Advocacy your main accountabilities will include**:

Work to resolve escalated complaints within timeframes set out in KPIs and in alignment with Jetstar’s policies and procedures
- Collaborate with internal departments to ensure timely outcome on cases as well as identifying trends and opportunities for business improvement
- Proactively contact customers on the phone and in writing to seek information, negotiate resolutions and advise of case outcomes.
**To be successful in this role, you will demonstrate the following skills & experience**:

- At least 12 months’ experience in a contact centre or customer service role
- Experience in the banking, utilities or insurance sector will be highly regarded
- Experience in the travel industry will be highly regarded
- Takes ownership and always acts in a professional manner
- Highly resilient
- High levels of empathy
- A strong multitasker
- Excellent writing and communication skills are essential

R76646



  • Singapore Zscaler Full time

    About **Zscaler** Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next...

  • Associate, Customer

    16 hours ago


    Singapore S&P Global Full time

    **Associate, Customer & Partner Advocacy**: - Singapore, Singapore - Marketing - 315999 **Job Description**: **About The Role**: **Grade Level (for internal use)**: 11 ** The Team**: This role will be part of our Customer Experience Team that represents the heart of our Global Customer Experience operation at Commodity Insights **Responsibilities and...


  • Singapore SHIELD Full time

    SHIELD is a device-first fraud intelligence platform that helps digital businesses worldwide eliminate fake accounts and stop all fraudulent activity. Powered by SHIELD AI, we identify the root of fraud with the global standard for device identification (SHIELD Device ID) and actionable fraud intelligence, empowering businesses to stay ahead of new and...


  • Singapore SHIELD Full time

    SHIELD is a device-first risk AI platform that helps digital businesses worldwide eliminate fake accounts and stop all fraudulent activities. SHIELD identifies the root of fraud with the global standard for device identification (SHIELD Device ID) and actionable risk intelligence, empowering businesses to stay ahead of new and unknown fraud threats. We are...


  • Singapore Blackmores Group Full time

    The Head of Training, Education and Advocacy (TEA) is responsible for supporting the market TEA leads as well as sales and marketing teams through the development of local TEA strategy and tactics, training delivery (both internal and external), and supporting brand advocacy programs to drive in-market commercial outcomes. With strong strategic, technical,...


  • Singapore Access now Full time

    **The Organization and Role **About Access Now** Access Now is a growing international human rights organization dedicated to defending and extending the digital rights of users at risk around the world, including issues of privacy, security, freedom of expression, and transparency. Our policy, advocacy, technology, and operations teams have staff presences...

  • Developer/Analyst

    1 week ago


    Singapore CUSTOMER CAPITAL CONSULTING PTE. LTD. Full time

    Responsibilities As a developer/analyst, you will the part of the team in delivering value-adding and effective Microsoft CRM and PowerApp applications for our government and enterprise clients. You will play an important role in You will be responsible for application development, implementation, customer training, support and maintenance for both...


  • Singapore Whatfix Inc. Full time

    Please note: This opportunity is exclusively onsite. Location: Bengaluru only Who are we?Whatfix is a leading global B2B SaaS provider and the largest pure‐play digital adoption platform (DAP). Whatfix empowers organizations to maximize the ROI of their digital investments by tailoring it for the needs of each unique user. Spearheading the category with...


  • Singapore Standard Chartered Full time

    Job ID: 34843 Location: Singapore, SG Area of interest: Technology Job type: Regular Employee Work style: Hybrid Working Opening date: 22 Jul 2025 **JOB SUMMARY** We’re seeking a forward-thinking and connected individual to join our Data & AI team in a newly created role focused on AI Advocacy & Alliances. This role is central to strengthening our...


  • Singapore FUJIFILM BUSINESS INNOVATION ASIA PACIFIC PTE. LTD. Full time

    **Customer Experience Analyst The Customer Experience Analyst will highlight key areas for improvement and support country operating companies (OpCo’s) in Asia Pacific region as well as business functions to implement recommended changes appropriately, to achieve the overall goals of Customer Excellence. The Customer Experience Analyst is responsible...