Senior Customer Advocacy Manager, Apjnew

3 days ago

Singapore Zscaler Full time

About **Zscaler**

Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler.

Zscaler has an incredible story to tell, and our Marketing team is committed to sharing it in compelling and expressive ways. Our storytellers, analysts, strategists, and designers are attentive and dedicated to teaching our audience to think about cybersecurity like they never have before. You’ll collaborate with diverse, creative people around the globe to hone the Zscaler brand, increase awareness and demand, support partnerships, and drive home big wins for the world’s cloud security leader and our customers worldwide.

We're looking for an experienced Senior Customer Advocacy Manager, APJ to join our Marketing team. Reporting to the Director Customer Advocacy, you'll be responsible for:

- Partnering with customer champions to capture their success story via case studies, video testimonials, press releases, media and analyst activities and blogs
- Growing Zscaler’s customer advocacy program in APJ to drive community, success and advocacy within our existing customer base
- Surfacing Valuable Customer Insights: Track, maintain, and report on customer advocacy tools and assets, ensuring that these insights are accessible and actionable for the broader organization
- Working closely with relevant teams to identify and nurture a pipeline of customers aligned with key focus areas for reference activities supporting sales and marketing
- Contributing to customer engagement initiatives and manage related projects aimed at strengthening post-sale relationships and driving future revenue

**What We're Looking for (Minimum Qualifications)**
- Minimum 10 years of relevant work experience - advocacy, marketing, customer success, program management, public relations
- Bachelor's degree in BA required
- Deep understanding of the sales cycle process
- Willingness to travel up to 10%

**What Will Make You Stand Out (Preferred Qualifications)**
- Security industry experience is preferred
- Experience with Reference View/Upland RO a plus

LI-Hybrid

LI-LK2

At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:

- Various health plans
- Time off plans for vacation and sick time
- Parental leave options
- Retirement options
- Education reimbursement
- In-office perks, and more
- Pay Transparency_
- Zscaler complies with all applicable federal, state, and local pay transparency rules._

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