Guest Relations Executive #sgunitedjobs

1 day ago


Singapore FOC RESTAURANT PTE. LTD. Full time

**General Duties**
- Welcome and lead guests to their tables
- Providing a friendly welcome/farewell to all guests
- Creating and maintaining the database for all repeat guests and regular guest
- Ensure neatness and cleanliness of the reception area
- Attend to guests’ queries and ensure accurate information is being provided

**Responsibility**
- To work closely with the Assistant and Restaurant Managers, shift leaders and staff members to ensure all guests are greeted properly and escorted to their ready tables.
- To familiarize with the work nature and responsibilities of floor staff and all the restaurants events.
- Responsible for effective communication between the restaurant and the guests
- Provide information on services available and responds to guest’s feedback and complaints.
- Ensure service recovery is handled with professionalism.
- Maintain an adequate supply of stationeries as required.
- Any other duties assigned from time to time

**Job requirements**
- At least 2 year(s) of working experience in the related field is required for this position.
- At least GCE 'N'/ 'O' level or Diploma.
- Courteous, well-groomed with a pleasant disposition.
- Preferably Junior Executives specializing in Food/Beverage/Restaurant Service, Customer Service or equivalent.
- Able to perform rotating work shifts on weekends and public holidays
- Guest driven & friendly.
- Attention to detail is essential.
- Team player, who values teamwork, has good team-building skills and is able to communicate effectively with all levels of employees.
- Good personal grooming & personal presentation.
- Transport provided if work past midnight (or when no public transport is available)



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