Food and Beverage Operations Manager
2 weeks ago
**Job Summary**:
**Key Responsibilities**:
- **Daily Operations**:
Manage day-to-day shop operations including opening/closing procedures, cleanliness, and compliance with food safety and hygiene standards.
- **Team Management**:
Lead, train, and schedule front-of-house and kitchen staff. Foster a positive and productive team environment.
- **Customer Service**:
Ensure excellent customer service standards are met. Handle feedback, complaints, and special requests professionally.
- **Inventory & Ordering**:
Monitor inventory levels, order supplies, and manage stock rotation to minimize wastage.
- **Sales & Profitability**:
Monitor sales performance, implement strategies to boost revenue, and control costs to meet profitability targets.
- **Menu Coordination**:
Work closely with chefs or dessert makers to maintain and improve product offerings. Suggest seasonal items and promotional ideas.
- **Compliance**:
Ensure compliance with all relevant regulations including food hygiene, health & safety, and licensing requirements.
- **Reporting**:
Maintain records of sales, expenses, staff performance, and customer feedback. Provide regular reports to management.
**Requirements**:
- Proven experience as an F&B Manager, Restaurant Manager, or similar role
- Experience in café, dessert shop, or pastry operations is a strong advantage
- Excellent leadership and interpersonal skills
- Strong knowledge of food safety standards and operational procedures
- Customer-focused with a strong sense of hospitality
- Ability to multitask and thrive in a fast-paced environment
- Proficiency in POS systems and basic financial reporting
- Flexibility to work shifts, weekends, and holidays
**Bonus Skills (Optional but Preferred)**:
- Knowledge of trending desserts and market insights
- Basic barista or pastry-making skills
- Marketing or social media experience to promote the shop
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