Food & Beverage Operations Manager

IHG Hotels and Resorts' first voco hotel in South East Asia is now open on the world-famous Orchard Road

voco Orchard Singapore provides guests with the world-renowned voco experience from the moment they walk through its doors. Famed to be hotels to count on, yet different enough to be fun, voco hotels are unstuffy hotels where people feel comfortable to relax, and just get on with life. Hotels that stand out from the crowd, voco combines familiar comforts with the indulgences of a hotel, to create somewhere that’s dependable, but not vanilla. Somewhere premium, but with a laidback spirit. Somewhere reliable, but different.

**Your day to day**:
voco Orchard Singapore is seeking a dynamic and passionate Food & Beverage Operations Manager to be part of our team. As Food & Beverage Operations Manager, you will manage all aspects of the food and beverage outlet(s) on a daily basis and coordinate special events. Ensure compliance with standards of service and operating procedures. Adhere to federal, state and local regulations concerning health safety or other
compliance requirements.
- Supervise day-to-day activities of one or more food and/or beverage outlets. Plan and organize work for the entire outlet to ensure that the outlet meets its guest experience and revenue targets.
- Ensure superior guest experience throughout the guest journey. Respond appropriately to guest complaints. Establish and implement appropriate service recovery guidelines in order to ensure total guest satisfaction.
- Create innovative programs and promotions to market special menu items, increase sales, and increase guest patronage.
- Assist in the development and implementation of new menus and local food and beverage marketing programs, and participate in and maintain system-wide food and beverage marketing programs.
- Monitor performance of the restaurant through analysis of guest feedback and financial results. Initiate corrective action as needed.
- Ensure that all restaurant equipment and facilities (coffee and soda machines, registers, etc.) is in proper operational condition and is cleaned on a regular basis.
- Work closely with Executive Chef to identify pertinent concepts and menu design for the outlet(s). Conduct meetings to inform staff of special promotions, daily specials, and additional information.
- Achieve budgeted revenues, control expenses and labor costs, and maximize profitability within the outlet.
- Assist in preparation of the annual operating budget which supports the overall objectives of the food and beverage outlet(s).
- Maintain procedures to (1) ensure the security and proper storage of restaurant inventory, and equipment, (2) ensure the security of monies, credit and financial transactions, (3) replenish supplies, inventory, uniforms, etc. in a timely and efficient manner, and (4) to minimize waste and control costs. Participate in taking inventories.
- Plan and organise the work duties of the service team throughout the various meal periods.
- Ensure all staff is properly trained and certified if applicable and have the tools and equipment needed to effectively carry out their job functions.
- Perform other duties as assigned.

**What we need from you**:

- Bachelor’s degree in Hospitality Management or any other related degree
- 3 years’ related experience in a similar position, or an equivalent combination of education and experience in an hotel or upscale independent restaurant
- Possess a valid food hygiene certificate
- Commitment to working evenings, weekends and holidays based on operational needs
- Must speak fluent English; other languages will be an advantage
- Proficiency in MS Office
- Strong presentation and communication skills.
- Team Player and excellent interpersonal skills
- High level of passion, enthusiasm and drive for result

**What we offer**:
We’ll reward all your hard work with a great salary and benefits - great room discount and superb training.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.