Ecommerce Compliance Manager

1 day ago

Singapore WISH E-COMMERCE PTE. LTD. Full time

**Key Responsibilities**
**1) Risk Control**
- Develop and Implement Compliance Policies: Create and enforce comprehensive policies to mitigate risks across our eCommerce platform. This includes managing fraud prevention, data security, and transaction compliance.
- Conduct Risk Assessments: Regularly analyze our operational processes to identify potential risks and vulnerabilities. You'll develop strategies to address and minimize these threats.
- Monitor and Report: Oversee daily activities for compliance adherence. You'll be responsible for preparing detailed reports on risk metrics and presenting your findings to senior management.

**2) Content Moderation**
- Establish and Enforce Content Standards: Define and uphold clear guidelines for all user-generated content, including product listings, reviews, and community forums.
- Oversee Moderation Processes: Manage the team and tools used to review and moderate content, ensuring a swift and accurate response to any violations of our terms of service or illegal content.
- Stay Updated on Regulations: Keep abreast of evolving laws and industry standards related to content, such as those concerning intellectual property and consumer protection.

**3) Brand Protection**
- Combat Counterfeiting and Infringement: Actively monitor for and remove counterfeit products and items that infringe on intellectual property rights.
- Manage IPR Claims: Handle all incoming intellectual property rights (IPR) claims and inquiries, working closely with legal teams and external partners to resolve disputes.
- Safeguard Brand Reputation: Protect the brand's image by preventing and removing misleading or harmful content that could damage our reputation.

**Requirements**:

- Bachelor's degree in Finance, Economics, Statistics, Computer Science, or a related field is preferred
- At least 1-2 years of experience in compliance or risk analysts roles
- Proficient in Excel/Google Sheets
- Experienced in using SQL for data extraction and analysis
- Strong analytical, investigative, and problem-solving skills

**Preferred Skills (Added Advantage)**
- Experience in content moderation or policy enforcement on an online platform
- Familiarity with intellectual property enforcement (Trademark, Copyright)
- Knowledge of global e-commerce laws and digital content regulations
- Experience with data visualization tools such as Tableau or Superset
- Prior experience in an e-commerce or online marketplace environment

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