Customer Engagement Lead

At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.
- Proactively meet and greet customers based on information received from various internal and external sources.
- Captures and documents general information related to customer business, culture, issues and concerns, requirements, and economic and environmental influences by using external resources.
- Be the single point of contact for customers to guide them through the introductory processes; including getting the necessary contracts in place, completion of surveys/forms, accessing Boeing systems and learning how to navigate through Boeing support organizations.
- Develop and maintain relationships and partnerships with airline customers, internal stakeholders (including sales teams, customer support, etc.), peers and partners.
- Assist in the development of essential and customer specific support based on customer unique requirements and schedules.
- Work across multiple business units, develop project plans, monitor status, communicate and track support services, and manage issues and risks.
- Assist in the preparation of management review materials, internal presentations and supporting material.
- Must have excellent communication skills, a customer service mindset, and collaborative/networking skill.

**Basic Qualifications (Required Skills/Experience)**:

- A Bachelor’s degree or higher
- At least 8 years’ experience in commercial airline or aviation domain require
- Deep knowledge of the eco system of the commercial airline / aviation industry

**Preferred Qualifications (Desired Skills/Experience)**:

- Experience interfacing with senior and executive leadership
- Proven track record in program management
- Strong analytical skills with data analysis capability
- Good communications and interpersonal skills
- Service and customer oriented
- Ability to travel up to 25% of the time

**Relocation**

Employer is not willing to sponsor applicants for employment visa status.

**Other job-related information**
- Benefits and pay are determined in line with Singapore labor market practices. This is not an expat assignment.

**Export Control Requirements**:Not an export control position
**Equal Opportunity Employer**:
We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.

We have teams in more than 65 countries, and each person plays a role in helping us become one of the world’s most innovative, diverse and inclusive companies. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process.