Customer Engagement Specialist

6 days ago

Singapore REVUP PROSERVICES PTE. LTD. Full time $60,000 - $120,000 per year

Customer Engagement Specialist (Business Development)

  • Permanent role
  • Work location: CBD

The Opportunity

Customer Relationship Management:

  • Build and maintain strong relationships with existing customers.
  • Serve as the main point of contact for customer inquiries, issues, and feedback.
  • Ensure timely and effective responses to customer needs and concerns.

Customer Outreach and Engagement:

  • Proactively reach out to existing customers to check on satisfaction levels and gather feedback.
  • Develop and implement strategies to increase customer engagement and loyalty.
  • Conduct regular follow-ups to ensure ongoing customer satisfaction.

New Customer Acquisition:

  • Identify and prospect potential new customers through various channels (networking, referrals, etc.).
  • Develop and execute plans to attract and convert leads into new customers.
  • Collaborate with marketing team to coordinate efforts and optimize conversion rates.

Retention and Upselling:

  • Develop strategies and initiatives to retain existing customers and minimize churn.
  • Identify opportunities for upselling or cross-selling additional products/services to existing customers based on their needs and usage patterns.

Customer Advocacy:

  • Act as a customer advocate within the organization, representing their interests and feedback.
  • Champion customer-centric initiatives and initiatives that improve the overall customer experience.

Cross-functional Collaboration:

  • Work closely with cross-functional teams (marketing, learning development, program management etc.) to align customer engagement strategies with business objectives.
  • Communicate customer needs and insights internally to drive continuous improvement and innovation.

Feedback Analysis and Reporting:

  • Gather and analyze customer feedback and data to identify trends and areas for improvement.
  • Prepare regular reports on customer engagement levels and acquisition metrics.

Your Background

  • Degree holder with 5+ years' experience in financial services training, corporate training, or related sectors
  • Strong communicator with proven customer relationship and business development skills
  • Highly motivated, organized, and detail-oriented
  • Able to manage multiple projects with excellent time management

May Anne Ramos

Senior Consultant | R1110127

Revup Proservices Pte Ltd | EA.24C2366

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