Customer Engagement Specialist

7 days ago

Singapore REVUP PROSERVICES PTE. LTD. Full time $60,000 - $120,000 per year

Customer Engagement Specialist (Business Development)

  • Permanent role
  • Work location: CBD

The Opportunity

Customer Relationship Management:

  • Build and maintain strong relationships with existing customers.
  • Serve as the main point of contact for customer inquiries, issues, and feedback.
  • Ensure timely and effective responses to customer needs and concerns.

Customer Outreach and Engagement:

  • Proactively reach out to existing customers to check on satisfaction levels and gather feedback.
  • Develop and implement strategies to increase customer engagement and loyalty.
  • Conduct regular follow-ups to ensure ongoing customer satisfaction.

New Customer Acquisition:

  • Identify and prospect potential new customers through various channels (networking, referrals, etc.).
  • Develop and execute plans to attract and convert leads into new customers.
  • Collaborate with marketing team to coordinate efforts and optimize conversion rates.

Retention and Upselling:

  • Develop strategies and initiatives to retain existing customers and minimize churn.
  • Identify opportunities for upselling or cross-selling additional products/services to existing customers based on their needs and usage patterns.

Customer Advocacy:

  • Act as a customer advocate within the organization, representing their interests and feedback.
  • Champion customer-centric initiatives and initiatives that improve the overall customer experience.

Cross-functional Collaboration:

  • Work closely with cross-functional teams (marketing, learning development, program management etc.) to align customer engagement strategies with business objectives.
  • Communicate customer needs and insights internally to drive continuous improvement and innovation.

Feedback Analysis and Reporting:

  • Gather and analyze customer feedback and data to identify trends and areas for improvement.
  • Prepare regular reports on customer engagement levels and acquisition metrics.

Your Background

  • Degree holder with 5+ years' experience in financial services training, corporate training, or related sectors
  • Strong communicator with proven customer relationship and business development skills
  • Highly motivated, organized, and detail-oriented
  • Able to manage multiple projects with excellent time management

May Anne Ramos

Senior Consultant | R1110127

Revup Proservices Pte Ltd | EA.24C2366

  • Content Marketing Specialist

    2 weeks ago

    Singapore Momos Customer Engagement Full time

    Overview Momos is a rapidly growing company headquartered in Singapore and the United States. As part of our company's growth strategy, we are actively expanding our operations in the APAC region. Our main mission is to help our brands create happier customers at every location with AI. Momos is the Customer Experience Management Platform for multi-location...

  • Content Marketing Specialist

    2 weeks ago

    Singapore Momos Customer Engagement Full time

    Overview Momos is a rapidly growing company headquartered in Singapore and the United States. As part of our company's growth strategy, we are actively expanding our operations in the APAC region. Our main mission is to help our brands create happier customers at every location with AI. Momos is the Customer Experience Management Platform for multi-location...

  • Customer Engagement Specialist

    1 week ago

    Singapore Redwoods Advance Pte Ltd Full time

    Join Our Expanding Marketing Team – Customer Engagement Specialist We are looking for motivated individuals to join our on-ground marketing and outreach team. As a Customer Engagement Specialist, you will be responsible for representing client campaigns, engaging customers, and driving awareness at events and roadshows. Responsibilities Represent assigned...

  • Data & AI Scientist (Singapore-based)

    1 day ago

    Singapore Momos Customer Engagement Full time

    Overview Momos is a rapidly growing startup headquartered in San Diego and Singapore, building AI for customers at every location. Momos works with leading enterprise multi-location brands and QSRs globally, such as Firehouse Subs, Shake Shack, and Baskins Robbins, and powers the entire customer stack with AI for 20,000 locations globally. At Momos, our core...

  • Specialist, Customer Engagement

    1 day ago

    Singapore WEST PHARMACEUTICAL SERVICES SINGAPORE PTE. LTD. Full time

    Roles & Responsibilities *Korean speaking & writing competency are required The Specialist Customer Engagement is a client-facing role, who works to engage and enable our customers by effectively managing the customer’s needs to truly create a differentiated customer experience. As the trusted advisor and advocate for our customers, the Customer Engagement...

  • Customer Engagement Specialist

    2 weeks ago

    Singapore Sunway Digital Pte Ltd Full time

    Job Title: Customer Engagement Specialist Job Summary As a Customer Engagement Strategist, you will play a pivotal role in developing and executing effective strategies to penetrate new accounts within the corporate enterprise segment. Working closely with our sales team, you will leverage your expertise in enterprise

  • Customer Engagement Specialist

    1 week ago

    Singapore West Pharmaceutical Services Full time

    Customer Engagement Specialist (Korean speaking)Requisition ID:71776Date:Oct 10, 2025Location: Singapore, Singapore, SG Department:Customer Service Description: At West, we're a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved...

  • Client Engagement Specialist

    2 days ago

    Singapore Dow Jones Full time

    The Client Engagement Specialist (CES) is responsible for managing all renewal aspects of the relationship with a defined set of customers. The Client Engagement Specialist is responsible for retaining the existing contract revenue within existing buying centers and supporting new sales into these accounts made by the Account Executive. To this end the...

  • Strategic Customer Engagements Deal Specialist, GDSP

    2 weeks ago

    Singapore Amazon Web Services (AWS) Full time

    Strategic Customer Engagements Deal Specialist, GDSP Join to apply for the Strategic Customer Engagements Deal Specialist, GDSP role at Amazon Web Services (AWS)Description At AWS, the Global Deal Strategy and Programs (GDSP) team drives cloud adoption and business growth through innovative pricing strategies. The organization comprises two specialized...

  • Customer Engagement Specialist

    6 days ago

    Singapore West Pharmaceutical Services Full time $3,000 - $60,000 per year

    At West, we're a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life-saving and...