Customer Engagement Specialist
7 days ago
As our Customer Engagement Specialist , you will report directly to the Head of Admin and Operations, playing an integral role as the voice of our members — ensuring every concern, enquiry, and feedback is handled with care and professionalism. You'll work closely with our operations and outlet teams to enhance the overall customer experience and strengthen member satisfaction. We are seeking analytical, proactive and responsible individuals who take an interest and passion in the fast-growing fitness and wellness industry to build a long-term career with us. Join us and be part of a dynamic team that will add value to your learning and growth as a Customer Engagement Specialist Your contributions to our joint success Manage and respond to customer feedback, enquiries, and service recovery cases escalated to HQ within three (3) working days. Work closely with Area Managers and outlet teams to investigate and resolve member issues, ensuring timely follow-up and positive outcomes. Engage with customers across different channels — including social media and in-person feedback sessions — to understand their needs and experiences. Collect and analyse feedback to identify trends, service gaps, and opportunities for improvement. Design and conduct customer surveys and feedback initiatives to enhance understanding of the customer journey. Partner with outlet teams to implement service enhancements and ensure a consistent, high-quality experience across all locations. Prepare monthly reports and presentations summarising customer satisfaction levels, key feedback insights, and improvement actions. Manage and evaluate the company's Mystery Shopper Programme to uphold service standards. Perform any other duties and responsibilities as assigned. What does it take to be a Customer Engagement Specialist Strong communication and problem-solving skills with a genuine passion for customer service. Ability to build positive relationships across teams and with customers. Organized, proactive, and attentive to detail. Prior experience in customer relations, service quality, or hospitality will be an advantage. Perks you can look forward to Free usage of gym facilities and fitness classes Incentives for beauty services and beauty care products Birthday vouchers Medical & Wellness benefits provided Career advancement opportunities Training will be provided We offer a competitive salary and benefits package based on merit and professional advantages of a dynamic environment that supports your development and recognises your achievements. Interested candidates are welcome to submit a detailed resume, including expected salary. For more information, please visit us at: We regret that only shortlisted candidates will be notified . #J-18808-Ljbffr
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Customer Operations Maestro — Scale
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Singapore Momos Customer Engagement Full timeA customer experience management company in Singapore is seeking a Customer Operations Associate to enhance service quality. You will manage the operations of the team, ensuring efficient resolution of customer inquiries while collaborating with leadership for process improvements. Candidates should have 3 to 5 years of experience in customer operations and...
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Data & AI Scientist (Singapore-based)
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Singapore Momos Customer Engagement Full timeOverview Momos is a rapidly growing startup headquartered in San Diego and Singapore, building AI for customers at every location. Momos works with leading enterprise multi-location brands and QSRs globally, such as Firehouse Subs, Shake Shack, and Baskins Robbins, and powers the entire customer stack with AI for 20,000 locations globally. At Momos, our core...
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Customer Engagement Specialist
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Singapore REVUP PROSERVICES PTE. LTD. Full time $60,000 - $120,000 per yearCustomer Engagement Specialist (Business Development)Permanent roleWork location: CBDThe OpportunityCustomer Relationship Management:Build and maintain strong relationships with existing customers.Serve as the main point of contact for customer inquiries, issues, and feedback.Ensure timely and effective responses to customer needs and concerns.Customer...
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Marketing and Customer Engagement Specialist
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Singapore SUBNERO PTE. LTD. Full timeThe Marketing and Customer Engagement Specialist will play a role in supporting Subnero’s marketing and customer engagement efforts. This position will involve creating and managing digital content, engaging with customers to understand their needs, and facilitating support conversations to ensure customer satisfaction. **Key Responsibilities**: -...
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Customer Service
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Singapore Capital C Corporation Full timeJob Title: Customer Engagement Specialist Company: Capital C Corporation About Us Capital C Corporation is a pioneering fintech company headquartered in Singapore, revolutionizing financial services across Southeast Asia. With a decade of industry experience coupled with an innovative startup mindset, we are deeply passionate about the potential in Southeast...
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Sales & Service Associate
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Singapore Marriott Customer Engagement Centre Full timeCOMPANY DESCRIPTION Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you? [Location: 238B Thomson Road #14-01 Novena Square Tower B Singapore...
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Client Engagement Specialist
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Singapore Dow Jones & Company, Inc. Full timeClient Engagement Specialist Dow Jones About Our Organization Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile and live events. Dow Jones has produced unrivaled quality content for more than 130 years and today has one...
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B2c Sales and Customer Engagement Specialist
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Singapore MIJ HUB LTD. Full time**Job Title : B2C Sales and Customer Engagement Specialist As the first hire in our sales function, the B2C Sales and Customer Engagement Specialist at MIJ Hub offers a unique opportunity to make a significant impact as an individual contributor. This role is perfect for someone who thrives in a customer-centric environment and is eager to leverage their...
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Customer Engagement Specialist
8 hours ago
Singapore REVUP PROSERVICES PTE. LTD. Full time**Customer Engagement Specialist (Business Development)** - Permanent role - Work location: CBD **The Opportunity** **Customer Relationship Management**: - Build and maintain strong relationships with existing customers. - Serve as the main point of contact for customer inquiries, issues, and feedback. - Ensure timely and effective responses to customer...
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Client Engagement Specialist
7 days ago
Singapore Dow Jones & Company Full timeJob Description Job Summary Under general supervision the Client Engagement Specialist (CES) is responsible for managing all renewal aspects of the relationship with a defined set of Global Risk Insights (GRI) customers in APAC. This role will be focused on clients of the Dragonfly and Oxford Analytica brands and the SIAS and Daily Brief products. The Client...
