Operations Support Assistant

**Working Location: Woodlands Care Home / Hougang Area**

**Vanguard is an equal opportunity employer and are committed to creating a diverse and inclusive workplace.**

The Operations Support Assistant (OSA) assists in non-clinical support operations to manage the Care Home facilities and a team to run daily operational, logistics, maintenance, safety and security activities required to deliver the required resident services to the healthcare team and residents of the Care Home. The OSA supports the Ops Support Executive (OSE) and Centre Manager (CM) to run and managing the various operations support services in an effective and efficient manner in accordance to stipulated service requirements.
- Assists the OSE to support the Centre Manager (CM) to ensure smooth delivery of all support services of the Care Home and maintain targeted performance standards.
- Assists to coordinate and execute various operational support services in providing day-to-day operations such as general facility cleanliness and maintenance management, equipment maintenance, food and laundry services for residents, general logistics support, safety and security services.
- Assists to manage the outsourced vendors with the OSE, support the CM in regular performance meetings to ensure that contractors’ performance is up to stipulated service standards. Assist the OSE and CM to supervise and work closely with the following staff:

- Facility Assistants and / or outsourced vendors to ensure and upkeep the cleanliness of the general and common areas of the Care Home premise(s).
- Appointed maintenance contractors to provide proper and regular maintenance of all furniture, fixtures and equipment in the Care Home premise(s).
- Security staff or outsourced vendors to ensure physical security of the Care Home premise(s).
- Facility Assistants (Laundry) to ensure and maintain the proper laundering, folding and delivery of resident-related linen, clothing, curtains; maintenance of machinery, and coordinating of transport services to ensure timely exchange and delivery of soiled/clean linen. This includes management of drivers if the Care Home has catered for the headcount.
- Healthcare/Facility Assistants or outsourced food vendors to ensure the safe and proper management, kitchen cleanliness, handling, plating and delivery of food to residents.
- Relevant staff on workplace safety and fire safety requirements to ensure compliance to organization and national requirements.
- Ensure proper upkeep and maintenance of administrative records for food provision, laundry services, equipment maintenance, workplace and fire safety records.
- Adhere to the procurement protocols for the procurement of equipment, supplies, etc, including preparation of the documentations required for procurement process, taking delivery and entering invoices for claims purposes.
- Assist OSE to collate monthly duty roster for the respective section within the operations department, and collate operational statistics and assist in the preparation of reports.
- To take on adhoc functions and assists the OSE, CM or COO in other duties as required.

**Requirements**:

- About 1 to 2 years of experience.
- Strong preference for background in healthcare operations, workplace safety or fire safety.
- Knowledge of security operations, fire safety and work place health safety.
- Ability to troubleshoot basic M&E systems and perform simple maintenance.
- Proficient in Microsoft Office.
- Meticulous with an eye for detail.
- Good communication skills and able to work with others
- Demonstrated resilience in dealing with workplace adversity in a start-up environment.