Customer Success Specialist
3 days ago
Our client is a Singapore-headquartered Corporate Secretarial & Accounting Firm, with a commitment to provide crystal clear communications to their clients. Their focus on technology innovation creates a high degree of access, and operational excellence for their global clients.
You will be responsible for making sure to simplify and expedite the process of setting up clients' business correctly from the very beginning.
**Roles & Responsibilities**:
- Assist in company registration processes and ensure compliance with statutory requirements
- Build and maintain strong relationships with customers to understand their needs and facilitate their success.
- Act as a primary point of contact for customer inquiries, issues, and escalations.
- Utilize CRM (Hubspot, Salesforce, etc.) and Notion tools effectively to manage customer data, interactions, and tasks
- Communicate product updates, best practices, and relevant information to customers.
- Experience working in APAC region + US
- Outstanding executive verbal and written communication:
- Thrive in a fast-paced environment by multitasking and problem-solving to meet customer needs and goals effectively.
- Excellent listening skills, critical-thinker with attention to detail
**Profile and Qualifications**:
- Fluent English speaking
- Singapore based, hybrid role
- 3+ years' experience in customer success, sales, or account management
- Degree or Diploma is Business Administration, Business Management
- [BONUS] Previous Working Experience In Corporate Secretary & Accounting Industry
**Salary**: $3,500.00 - $12,096.36 per month
Schedule:
- Day shift
- Monday to Friday
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