Senior Client Services Executive, Treaty Reinsurance

Posting Description:
**Senior Client Services Executive**

**Aon is in the business of better decisions**

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

**What the day will look like**

The Client Services team in Aon Reinsurance Solutions are responsible for providing assistance to clients and reinsurers, whilst continuously striving to surpass service level agreements. They proactively interact with Aon’s reinsurance team and shared services, as well as acting as a liaison between internal and external stakeholders.

**Support Claims matters**
- Support claims data analysis and reporting. Monitor claims service level agreements and take accountability for performances.
- Support carrier meeting for specific claims
- Issue claims/cash calls in accordance with contract terms and service level agreements
- Issue processing instructions to the outsource partner and perform quality control checks on the accuracy of work (if applicable)
- Timely reporting of major / large losses to brokers
- Periodic update of outstanding loss reserve and status of open claims
- Supports Claims Negotiation and Settlement of Claims and seeks support internally for more complex cases

**Support Premium matters**
- Verify contract terms and accounting structure in GRiDS
- Identify and collate erroneous / missing treaty information and highlight training requirements
- Finalize contracts, schedule revenue, and transmit applicable premium documents within established timeframes
- Process premium and accounts within established timeframes
- Process periodic reports, term adjustments, sliding scale commissions, profit commissions, loss participation clause and various other adjustment as applicable in accordance with contract terms and service level agreement
- Assist client in computation of various term adjustments as required
- Issue processing instructions to the outsource partner and perform quality control checks on the accuracy of work (if applicable)

**Adhoc Matters**
- Actively engage with Credit Control colleagues for the efficient collection of balances
- Managing stakeholders through presentation of facts and data as well as relationship building
- Any other duties as required by the management.

**Skills and experience that will lead to success**
- 1-2 years relevant experience, preferably with a sound understanding of the reinsurance industry within the Asia region
- Detailed, meticulous and able to multi-task under tight deadlines
- A team player - able to communicate in a dynamic team environment
- Excellent communication skills (verbal & written)
- Ability to present to senior stakeholders in a professional environment
- Strong computer / system literacy, including first class Word, PowerPoint and Excel skills

**How we support our colleagues**

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

**#Aon #Reinsurance #TreatyReinsurance #ClientServices