Customer Success Manager, Asia
3 days ago
**Responsibilities**: We are looking for an exceptional **Customer Success Manager **to join our growing team in Singapore. In this role, you will be involved in ensuring our Asia customers are successful in adopting Workato, driving their usage and ensuring they see value in the platform. In this role, you will also be responsible to: - Managing a book of ~30 customers, serving as a strategic advisor along their journey to get the most out of their investment in Workato, advising them through the onboarding, implementation, go-live, renewal, and expansion phases of the customer lifecycle - Building strategic relationships across employee levels in the customer’s organization, including CxO, department heads, team managers and employees - Identifying champions across the organization so as to increase platform adoption across multiple business units - Collaborating with sales, marketing, professional services, pre-sales and other teams to increase adoption of Workato across the entire customer organization - Providing quantitative and qualitative analysis, including platform utilization metrics, ROI calculations and use case discovery, to ensure customers see value from Workato and have a strategic roadmap of use cases beyond the initial set of integrations - Becoming the trusted customer advisor and be the customer advocate within Workato **Requirements**: **Qualifications / Experience / Technical Skills**: - 5+ years of experience as a CSM, account manager or account executive in a SaaS organization - Experience working with accounts with >1000 employees and with >100M USD in annual revenue - Consultative selling experience, with the ability to create ROI models, strategic roadmaps, drive organization-wide change and design operating models/governance structures **Soft Skills / Personal Characteristics**: - Executive presence, with the ability to build relationships with senior management in an organization and influence strategic decisions - Collaborative and highly-engaged approach; ability to work effectively cross-functionally and lead projects - A strong understanding of formulating go-to-market strategies for our customers to position Workato-powered offerings to their end customers is a plus - Experience in the integration, automation or RPA space is a plus
-
Enterprise Customer Success Manager Asia
1 week ago
Singapore Procore Full timeAs a successful **Customer Success Manager**, you’ll use your consultative mindset to leverage Procore’s technology within the industries we serve. You’ll be instrumental in creating long-lasting partnerships and delivering custom ROI analysis for your client base. You’ll deliver industry and technology trends while encompassing Procore’s values of...
-
Customer Success Manager, Asia
3 days ago
Singapore Workato Full time**About Workato**: Workato is the only integration and automation platform that is as simple as it is powerful — and because it's built to power the largest enterprises, it is quite powerful. Simultaneously, it's a low-code/no-code platform. This empowers any user (dev/non-dev) to painlessly automate workflows across any apps and databases. We're proud to...
-
Customer Success Manager, Asia
2 weeks ago
Singapore D2L Full timeD2L is a cloud company that is modernizing education and building the Future of Work. The old models of teaching and learning are in the midst of the largest transformation in history, and D2L is at the heart of that fundamental shift. New models of teaching and learning enable a personalized, student-centric experience - and deliver improved retention,...
-
Customer Success Manager
5 days ago
Singapore TRSS Full timeThe Customer Success Manager is responsible for building and nurturing long-term relationships with customers in Asia to drive engagement, adoption, and satisfaction with our solutions. About the Role In this opportunity as a Customer Success Manager, you will: Cultivate and sustain strong relationships with customer
-
Customer Success Manager
5 days ago
Singapore Thomson Reuters Full timeAbout The Role The Customer Success Manager is responsible for building and nurturing long-term relationships with customers in Asia to drive engagement, adoption, and satisfaction with our solutions. Adapt customer's success plans tailored to each customer's specific goals and objectives. Cultivate and sustain strong relationships with key customer
-
Head of Customer Success, Asia
6 days ago
Singapore LSEG (London Stock Exchange Group) Full timeAs the Head of Customer Success for Asia (APAC), you will be responsible for ensuring the success and satisfaction of our clients in the region to deliver revenue retention. You will leverage your passion for the industry, innovation, and customer centricity to lead Customer Success Directors and their teams to deliver an exceptional customer experience....
-
Customer Success
3 days ago
Singapore GIMMONIX Full time**About Gimmonix** Gimmonix is a leading travel technology company building smart, scalable infrastructure that empowers travel businesses worldwide. Our suite of products simplifies connectivity, drives automation, and enables our clients to operate more efficiently and grow faster. We are seeking a Customer Success Manager (CSM) based in the Asia region to...
-
customer success manager
2 weeks ago
Singapore CAPTAIN'S EYE ASIA PTE. LTD. Full time $80,000 - $120,000 per yearJoin Captain's Eye – Shaping the Future of Maritime Safety with AICaptain's Eye is a fast-growing AI tech company on a mission to revolutionize safety and operational efficiency in the maritime industry. Our advanced CCTV and real-time analytics platform empowers global shipping companies with smart surveillance, actionable insights, and proactive risk...
-
Asia Customer Success Lead
5 days ago
Singapore TRSS Full timeA global technology company is seeking a Customer Success Manager in Singapore to build and nurture relationships with customers across Asia. This role involves designing tailored success plans, guiding customers through onboarding, and collaborating with sales for renewals and upselling. The ideal candidate will have a Bachelor's degree and 3-5 years of...
-
Singapore Sinch Full timeSinch is currently transforming Customer Success Function and has expanded the team to now include Customer Success Managers and Senior Customer Success Managers in Asia responsible for a named set of Enterprise Accounts. Customer Success is a proactive function that ensures customers receive value from a product. They will work with a portfolio of high...
