Customer Success

6 days ago

Singapore GIMMONIX Full time

**About Gimmonix**
Gimmonix is a leading travel technology company building smart, scalable infrastructure that empowers travel businesses worldwide. Our suite of products simplifies connectivity, drives automation, and enables our clients to operate more efficiently and grow faster.
We are seeking a Customer Success Manager (CSM) based in the Asia region to join our growing global team. This role combines relationship management, technical understanding and project execution to ensure our clients achieve meaningful outcomes with Gimmonix solutions.

**Key Responsibilities**
- Account Ownership: Act as the main point of contact for your customers post-sale, managing onboarding, technical adoption and account growth
- Revenue Expansion: Drive upsell and cross-sell opportunities by identifying customer needs, introducing new features and aligning our product roadmap with client goals
- Technical Advisory: Guide customers in understanding and integrating Gimmonix’s solutions (including APIs and platform modules)
- Client Retention: Monitor account health, proactively manage risk and deliver value-oriented QBRs and performance reviews
- Collaboration: Work cross-functionally with Product, Support and Sales to resolve customer issues, advocate for client needs and support go-to-market motions
- Commercial Insight: Prepare usage and engagement reports that help uncover upsell paths and quantify impact

**Required Skills & Qualifications**
- 3-5 years in a Customer Success, Account Management or Technical Account Manager role (SaaS or platform product experience strongly preferred
- Demonstrated experience driving revenue expansion from existing customers
- Strong verbal and written English communication skills; capable of managing relationships with executive stakeholders
- Technically fluent - comfortable working with APIs, data flows and platform integrations (no coding required, but ability to troubleshoot and explain tech concepts is essential)
- Project management experience, especially related to onboarding or implementation
- Strong analytical mindset; able to draw insights from platform usage data and communicate business impact
- Remote work experience and strong self-management skills across time zones

**What We Offer**
- Opportunity to work with a fast-growing Israeli company at the cutting edge of travel tech
- High-impact role with measurable influence on customer growth and retention
- Competitive compensation package tailored to your local market

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