customer success manager

5 hours ago


Singapore CAPTAIN'S EYE ASIA PTE. LTD. Full time $80,000 - $120,000 per year
Join Captain's Eye – Shaping the Future of Maritime Safety with AI

Captain's Eye is a fast-growing AI tech company on a mission to revolutionize safety and operational efficiency in the maritime industry. Our advanced CCTV and real-time analytics platform empowers global shipping companies with smart surveillance, actionable insights, and proactive risk management – making the seas safer and operations smarter.

Role Overview: Customer Success Manager

We're looking for a results-driven, relationship-focused Customer Success Manager to join our expanding team. This is an exciting opportunity for someone with 1+ years of Customer Success or customer experience who is passionate about driving customer adoption, delivering impact, and unlocking growth opportunities.

What You'll Do
  • Own and grow a portfolio of customer accounts, ensuring long-term satisfaction and retention
  • Be the trusted advisor and primary contact for key stakeholders post-onboarding
  • Spot and execute on upsell and cross-sell opportunities aligned with customer goals
  • Partner with Sales and Product to craft tailored solutions that drive success
  • Track account health using data insights, addressing risks before they escalate
  • Lead QBRs, product trainings, and success planning workshops to maximize customer value
  • Keep everything organized with accurate CRM and success documentation
What We're Looking For
  • Proven record of growing and expanding customer accounts
  • Exceptional communication and relationship-building skills
  • Experience with B2B SaaS or tech products (maritime or AI background is a big plus)
  • Data-driven mindset with the ability to translate insights into strategy
  • Thrives in a fast-paced, dynamic environment where innovation is constant


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