Senior Servicenow Developer

Role of trusted advisor and technical expert, guiding organizations through their ServiceNow journey. Leverage your in-depth knowledge of the platform to design, implement, and optimize ServiceNow solutions tailored to address specific business needs.

**Responsibilities & Activities**:

- Proven experience as a ServiceNow Developer with at least 5 years software development experience and can demonstrate strong development skills in the areas of ITSM/ITOM.
- Proven experience of ServiceNow system administration.
- Ability to demonstrate experience with determining the best possible solution.
- Must be comfortable working independently with mínimal oversight as well as comfortable working in a team setting swarming and peer programming.
- Excellent problem solving and analytics skills, with proven experience of requirements gathering and translating requirements into technical deliveries.
- Demonstrate excellent communication skills and be confident presenting ideas and designs to different stakeholder levels.

**Experience & Competency**:

- 5+ years of experience working with the ServiceNow platform, with a focus on ITOM modules.
- Strong understanding of Discovery, Service Mapping, and Event Management principles and best practices.
- Experience in Observability a plus.
- Experience in configuring ServiceNow workflows and forms.
- Experience with creating and maintaining ServiceNow objects like tables, business rules, client scripts, UI actions, UI policies, script includes, workflows etc.
- Experience with User Management including groups, users, roles, ACLs, etc.
- Excellent problem-solving and communication skills.
- Relevant certifications in ServiceNow (e.g., ServiceNow Certified Implementation Specialist) is a plus.

**Key Responsibilities**
- Configure the ServiceNow platform to meet the organization's ITOM requirements.
- Design and implement workflows, forms, and automation scripts to optimize ITOM processes.
- Configure observability tools to inform on user behavior, system availability, capacity, etc. to ensure that everything is performing optimally.

**Discovery, Service Mapping, Event Management**:

- Implement Event Management solutions to improve service availability, provide root cause analysis, and automated remediation.

**Development**:

- Conduct requirements analysis for development of new features, components and enhancements to existing components.
- Conduct or participate in design discussions, design/code walkthrough meetings.
- Design, develop, review, test, deploy and support out of the box solutions in the platform.
- Ensure compliance to customers security best practices and coding standards.
- Ensure compliance to customers reference architecture and requirement/design artefacts.
- Ensure compliance to customers development and release methodologies (CM/CI/CD).
- Navigate and adapt to various environments providing support for and working closely with customers.
- Contribute to production work including deployments and incident and problem management.
- Provide technical guidance to customers and act as mentor to less senior team members. May give presentations to management and customers.

**Integration**:

- Integrate ServiceNow ITOM modules with other enterprise systems to create a seamless and efficient information flow.
- Establish and maintain data integrations to ensure accuracy and consistency.

**Reporting**:

- Generate and analyze reports related to Discovery, Service Mapping, and Event Management.
- Ensure the organization is prepared for audits and regulatory inspections.

**Continuous Improvement**:

- Stay informed about industry best practices and evolving regulatory requirements.
- Propose and implement improvements to ITOM processes and ServiceNow configurations.