Servicenow Developer

5 days ago

Singapore DXC Technology Full time

**Work alongside experienced consultants and learn how to implement and configure ServiceNow solutions to optimize workflows and improve IT operations for various organizations.**

**Responsibilities & Activities**:

- **Design, develop, and implement solutions using ServiceNow platform capabilities.**:

- **Collaborate with multi-functional teams to gather and understand business requirements.**:

- **Develop and maintain ServiceNow workflows, forms, scripts, and reports.**:

- **Provide technical expertise and support for ServiceNow implementations.**

**Experience & Competency**:

- **5+ years of experience working with the ServiceNow platform, with a focus on ITOM modules.**:

- **Strong understanding of Discovery, Service Mapping, and Event Management principles and best practices.**:

- **Experience in Observability a plus.**:

- **Experience in configuring ServiceNow workflows and forms.**:

- **Experience with creating and maintaining ServiceNow objects like tables, business rules, client scripts, UI**

**actions, UI policies, script includes, workflows etc.**
- **Experience with User Management including groups, users, roles, ACLs, etc.**:

- **Excellent problem-solving and communication skills.**:

- **Relevant certifications in ServiceNow (e.g., ServiceNow Certified Implementation Specialist) is a plus.**

**Key Responsibilities**
- **Assist senior consultants in gathering business requirements and translating them into technical specifications for ServiceNow implementations.**:

- **Configure core ServiceNow modules (ITSM, ITOM, CSM) to support core IT service management processes.**:

- **Participate in user acceptance testing (UAT) and assist with data migration activities.**:

- **Develop basic reports and dashboards to visualize ServiceNow data and track key performance indicators (KPIs)..**

**Additional Skills**:

- **Bachelor's degree in IT, Computer Science, or a related field (or equivalent experience).**:

- **Strong understanding of IT service management (ITSM) principles is a plus.**:

- **Basic understanding of scripting languages (e.g., JavaScript) is beneficial.**:

- **Excellent analytical and problem-solving skills.**:

- **Strong communication, collaboration, and interpersonal skills.**:

- **Ability to learn quickly and adapt to new technologies.**:

- **Eagerness to learn and contribute to a fast-paced environment.**

**Integration**:

- **Integrate ServiceNow ITOM modules with other enterprise systems to create a seamless and efficient information flow.**:

- **Establish and maintain data integrations to ensure accuracy and consistency.**:

- **Generate and analyze reports related to Discovery, Service Mapping, and Event Management.**:

- **Ensure the organization is prepared for audits and regulatory inspections.**

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

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