Duty Manager
2 weeks ago
3 years exp
**Roles & Responsibilities**
The Duty Manager oversees the day-to-day operations of the front office including night shift, ensuring the smooth delivery of exceptional services to guests. Visibility will be a key feature.
**Key Responsibilities**:
- Assist the Front Office Manager in setting up the Front Office training tools such as job descriptions, standards and procedures, and training plans as a guideline for the Front Office operation.
- Assignment of rooms for all arrivals
- Monitor and control guest's credit status to ensure that payment is collectable and received on time
- Ensure that all arrival rooms are checked and the amenities in the room prior the guest’s arrival
- Welcome and bid farewell to all VIP guest
- Be familiar with and ensure that all preparations for arrivals and departures are well organized
- Ensure that the lobby and the public areas are kept clean and maintained at all times
- Handle complaints or incidents/accidents occurring in the hotel and report the
- incidents handled accordingly in the Log Book
- Scheduling of staff
- Maintaining complete knowledge of hotel features and offerings
**Talent Profile**:
- Minimum diploma in Hospitality Management
- 2-3 years of work experience in guest services or front desk operations
- Embodies excellent etiquette and portrays a professional image
- In-depth knowledge of hotel reception procedures and a good understanding of all other working areas of the hotel
- Possesses good verbal and written command of English
- Able to communicate well in a team
- Excellent leadership and problem-solving skills
- Willing to work flexible hours, including weekdays and holidays
CAPELLA HOTEL, SINGAPORE
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