Operations Engineer

Location: Singapore Changi, Singapore

Thales people architect solutions that enable two-thirds of planes to take off and land safely. We create in-flight entertainment systems that engross 50 million fliers every year and we develop the avionics that control the world’s largest commercial aircrafts. Our simulators train the next generation of pilots for fighter jets, transporters and search and rescue helicopters. And, together, each and every member of our aerospace team makes a difference.

Thales established its presence in Singapore in 1973 to support the expansion of aerospace-related activities in the Asia-Pacific region. Throughout the last four decades, the company grew from strength to strength and is today involved in the primary businesses of Aerospace (including Air Traffic Management), Defence & Security, Ground Transportation and Digital Identity & Security. Thales today employs over 2,100 people in Singapore across all its business areas.

**Responsibilities**:

- Creates, defines, analyzes, and maintains overall System requirements of the Infrastructure between the AVIO software and the customer’s systems.
- Review and maintain documentation and processes coupled and related towards the deployment process to ensure correct and efficient upgrades of customer related information systems.
- Responsible for working closely with the Operations team to analyze Infrastructural and technical requirements and execute defined tasks.
- Available to support and troubleshoot overall system installations and upgrades.
- Contributes to the support of the AVIO software development teams by providing documentation and expertise when required.
- Must be able to evaluate internal and external documentation in order to gather knowledge and build upon the functionalities of AVIO software and related integration elements.
- Available for third line support out of office hours for mission critical incidents on a non-frequent base.
- The Systems Engineer can be customer facing (mainly internal & to a lesser degree external), and he/she must be able to keep communication lines open and clear
- External customers are airlines and their internal teams as well as external entities include data suppliers such as Flight Planning Providers, Weather providers, etc.
- Internal customers include the Product Development Team, Integration Team and the Support Team. You will be part of the operations team

**Requirements**:

- Bachelor’s degree in field with minimum 3+ years experience or Master’s degree in field with 1+ years experience.
- Strong communicator capable of clearly conveying ideas as well as listening and assimilating information from other sources.
- Experience with containers and container orchestration systems like docker and Kubernetes
- Experience with infrastructural cloud providers like AWS, Rackspace, google cloud, Azure
- Experience with operational automated roll-out processes like ansible,
- Experience with open source operating systems like Debian, Oracle Linux,
- The Systems Engineer can be customer facing (mainly internal & to a lesser degree external), and he/she must be able to keep communication lines open and clear
- External customers are airlines and their internal teams as well as external entities include data suppliers such as Flight Planning Providers, Weather providers, etc.
- Internal customers include the Product Development Team, Integration Team and the Support Team. You will be part of the operations team

**Others**:

- A rotating schedule of 3 days work, 3 days off will be required.
- 12 Hour shifts starting from 8am to 8pm Singapore time, or 9am to 9pm during US daylight saving time.
- Physical Environment: Telework is applicable.
- Will require to work in office at least 3 days a week
- Domestic and/or international travel will be required to support customers on site. (level of travel varies and can be on short notice).
- 3 weeks training in Belgium to start
- Willing to travel 3 times a year for 1-2 weeks to Belgium to synchronize with a remote team