Operations Systems Engineer

2 weeks ago

Changi East Region, Singapore cb6901b9-6ccc-4eaa-b1dd-c5994af0b24a Full time $90,000 - $120,000 per year

12 hours shift role

We are seeking a
Global Operations Systems Engineer
to provide day-to-day technical support and triage for Data Center Operations Systems. This role involves troubleshooting, incident escalation, and collaboration across internal teams to ensure smooth operations of mission-critical systems.

Key Responsibilities

  • Deliver Tier I and II support for 24/7 Data Centers, including BMS, EPMS, and OT devices.
  • Participate in a weekly rotating on-call schedule.
  • Provide proactive and reactive assistance to internal customers.
  • Troubleshoot and resolve issues in the operations environment, escalating when necessary.
  • Handle incoming calls and tickets, ensuring timely triage and resolution.
  • Detect and analyze alarms, perform basic fault isolation, and escalate to Tier III when required.
  • Collaborate with Service Desk, IT Systems, and Networking teams for cross-functional issue resolution.
  • Maintain accurate and timely ticket updates and documentation of incidents and maintenance activities.
  • Ensure compliance with internal OLA and KPI standards.
  • Continuously update technical knowledge through training and professional development.

Qualifications/Skills Required:

  • Bachelor's degree in Computer Science, Engineering, or related field, or 5+ years of equivalent experience.
  • 3-5 years of experience providing customer service or technical support or equivalent and experience in 24/7 remote support role and Data Center operations.
  • Strong knowledge of BMS, EPMS, DCIM, and alarm delivery systems (Schneider Electric, Automated Logic, Tridium, Siemens, Honeywell, Johnson Controls).
  • Familiarity with communication protocols: Modbus, BACnet, MQTT, SNMP, Web Services.
  • Experience with hardware integration and troubleshooting critical infrastructure (Electrical/HVAC).
  • Well established knowledge of Data Center infrastructure
  • Ability to drive internal support teams, troubleshooting and routine training & system orientations across all systems supporting daily operations.

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