Customer Service Operations Manager

2 days ago


Toa Payoh, Singapore Ohmyhome Pte Ltd Full time

Job description

As Singapore’s first one-stop property solution, Ohmyhome utilizes a game-changing ‘best of both worlds’ hybrid service model of DIY platform and agent service to simplify housing transactions for buying, selling and renting. Our all-in-one platform leverages advanced technology capabilities and our team’s dedication to ensure a seamless customer experience. With a focus on revolutionizing the property industry, Ohmyhome has developed the perfect pairing of data and technology to serve and satisfy clients, successfully becoming the most efficient sales team in Singapore. Ohmyhome recently launched in the Philippines, establishing itself as the first cross-border one-stop property solution in the region.

Due to expansion in our business, we are hiring a Sales and Operations Manager for our CS & Ops team. To excel in this role, you should be an active listener, have relevant operations experience and manage a team.

**Responsibilities**:

- People
- Direct accountability of a team of Relationship Managers (RMs) to ensure their work is carried out with high quality and with great efficiency & effectiveness in order that they can exceed performance targets and provide excellent customer service. Ensures that the team is kept highly motivated.
- Indirect responsibility to provide supervision and coaching for the sales team to ensure effective operations and sales (including cross selling) activities.
- Responsible for driving cross group collaboration between RMs and sales.
- Process
- Oversee crisp and prompt responses to customers, increase in customer lifetime value and satisfaction of the company’s services.
- Continuous review, development and implementation of operational policies and procedures to drive efficiency and to ensure relevance.
- Responsible for budgeting, reporting, planning, and auditing.
- Work with senior stakeholders to determine values and mission, and plan for short and long-term goals. Ensures values and goals are cascaded accordingly in a timely manner.
- Help promote a company culture that fosters top performance and high morale through cross group collaboration.
- Manages all service providers effectively and efficiently
- Tools
- Be a super-user of the tools used by the team.
**Requirements**:

- At least 5 years of experience in the relevant job function
- Bachelor’s degree/diploma in operations management or related field.
- Experience in real estate/mortgage/legal/renovation knowledge preferred but not required
- Ability to build consensus and relationships among managers, partners, and employees.
- Excellent communication skills.

**Salary**: $3,000.00 - $5,000.00 per month

Schedule:

- Monday to Friday
**Experience**:

- Customer service: 3 years (required)
- Management: 2 years (required)
- real estate: 1 year (preferred)



  • Toa Payoh, Singapore Shiny People HR Consultancy Pte. Ltd. Full time

    **Key Responsibilities**: - Call & Service Activity Management - Quotation & Order Process Management - Order / Invoicing & Service Record Retention - Logistics support **Requirements**: - Diploma in Business Administration or equivalent - Experience in Sales Operations or Customer Services preferred - Proactive and with good communication skills - Fluent...


  • Toa Payoh, Singapore Day One Pte Ltd Full time

    **Responsibilities**: - To introduce our customers on the fit and features of our products, ensuring high levels of customer satisfaction through excellent sales services. - To selling, restocking, and merchandising. - To provide high class customer service and to increase company’s growth and revenue through sales maximization. **- **Build relationships...

  • Service Manager

    2 weeks ago


    Toa Payoh, Singapore Inmarsat Full time

    11 Lor 3 Toa Payoh, Jackson Square Block B, Singapore 319579 - Full-time - Level: Employee - Standard **Company Description**: Inmarsat has been at the forefront of global mobile satellite communications for over forty years, and is the market leading provider of voice and high-speed data communications for users on land, at sea and in the air through its...

  • Delivery Advisor

    2 weeks ago


    Toa Payoh, Singapore Tesla Full time

    **What to Expect** The Tesla Delivery team is committed to providing the best ownership experience possible to our customers. This position is a great opportunity to join a world class expanding technology company and have a direct impact on our delivery promise as customers take ownership of their new vehicles. The Delivery Advisor role is the direct point...


  • Toa Payoh, Singapore Ingersoll Rand Full time

    **Job Summary** Our Customer Service Executive is responsible for delivering excellent customer experiences. He/she will need to liaise between our customers, factories and logistic partners to ensure execution of our sales orders. **Responsibilities** - Process and coordinate orders with factory to support customers. - Monitor delivery and ensure on-time...

  • Service Manager

    2 weeks ago


    Toa Payoh, Singapore Viasat, Inc. Full time

    About us: One team. Global challenges. Infinite opportunities. At Viasat, we’re on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We’re looking for people who think big, act fearlessly, and create...


  • Toa Payoh, Singapore The Write Connection Pte Ltd Full time

    The Write Connection (TWC) specialises in English and Writing classes for primary and secondary level students. We comprise over 100 professionals dedicated to one mission: to nurture generations of critical yet compassionate thinkers. We are committed to delivering first-class and well-rounded English enrichment to our customers. **Responsibilities**: -...


  • Toa Payoh, Singapore 5-HOUR INTERNATIONAL CORPORATION PRIVATE LIMITED Full time

    **About the Company**: Introduced in 2004, 5-hour ENERGY® shots rose to become the number 1 energy shot in U.S.A. in just over a decade. The product is a liquid energy shot that provides energy and focus that lasts for hours. With B-vitamins, amino acids, zero sugar and only 4 calories, it is the healthier and reliable energy choice for consumers. Today,...


  • Toa Payoh, Singapore Day One Pte Ltd Full time

    **Responsibilities**: - Attend to customers' requirements, enquiries and feedbacks - Sales and promotion of wine to walk in customers - Attend to customers' enquiries and provide optimum assistance - Provide excellent customer service at all times - Ensure the shop environment is well-kept and maintained at all times - Prepare wine orders for customers -...


  • Toa Payoh, Singapore Day One Pte Ltd Full time

    **Responsibilities**: - To introduce our customers on the fit and features of our products, ensuring high levels of customer satisfaction through excellent sales services. - To selling, restocking, and merchandising. - To provide high class customer service and to increase company’s growth and revenue through sales maximization. - Build relationships with...