Customer Service Coordinator

2 days ago


Toa Payoh, Singapore FERMAX ASIA PACIFIC PTE. LTD. Full time

2 years exp

**Roles & Responsibilities**

**Responsibilities**:

- Handling incoming calls, Handle Technician requests, Prepare Quotations for MCSTs, Handle project correspondences.
- Able to report customer complaints in a detailed manner, understanding of our system and products to be able to train, and communicate with customers on the functionality and operating procedures of ELV system.
- Interact with clients to ensure all service requirements are met.
- Making detailed proper note of instances that may need improvement.
- Create reports for client satisfaction / dissatisfaction.
- Other ad-hoc duties as assigned.

**Job Requirements**
- Minimum Diploma in Business or a related discipline.
- At least 2 years (s) working experience in related field.
- Experience in handling maintenance contracts is preferred and must be computer literate.
- Possess good communication, listening and interpersonal skills to maintain good rapport with our customers.
- Independent, resourceful with high degree of initiative and able to work under pressure.

FERMAX today is an international company of reference in Spain in the manufacturing and commercialization of electronic entry systems, video entry and access control systems for buildings. Our products are sold all over the world, offering the highest levels in design, quality and technology. Our outdoor panels enable access and communication between neighbours and visitors, integrating communities with society at large. Our intercom handsets and monitors act inside the homes as centralizing elements for communication, surveillance and advanced management services.

Fermax Asia Pacific in Singapore is fully responsible for the customers in the Asia Pacific countries and beyond.

In Singapore, we also provide other various integrated electronic security solutions, such as CCTV surveillance, vehicular access etcs.

Be part of our FERMAX team of people worldwide to bring the best of door entry systems to our customers in Singapore and our neighbouring countries.



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