Customer Service Representative

6 days ago

Toa Payoh, Singapore R-Logic International Pte Ltd Full time

Provides office and administrative support.
- Manage incoming and outgoing calls
- Support Service Operations
- Work with customer service manager to ensure proper customer service is being delivered
- Create or open RMA cases for customers
- Communicating with clients and customers about their experiences with a product or service
- Providing advice on repair services and updates
- Answering customer questions about properly using or accessing a product or service.
- Listening to customer complaints or concerns and working to resolve their issues.
- Ensuring cleanliness in the Service Centre counters.
- Resolves service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution
- Generating reports as required by Management
- Perform adhere tasks as required by Management

**Requirements**:

- 2- 3 years working experience in Customer Service
- Proficient in Microsoft Office
- Must be comfortable talking to people at all levels.
- Customer-oriented, a team player, a fast learner and serious with work.

**Job Types**: Full-time, Permanent

**Salary**: $2,000.00 - $2,400.00 per month

**Benefits**:

- Professional development

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