Customer Service Officer

3 days ago


Toa Payoh, Singapore JCO JEWELRY PTE. LTD. Full time

**What you'll get to do**:

- Management and processing of international customer orders, inquiries, feedback.
- Handling social media customer service. Attend to customers’s enquires, comments and feedbacks on social media platforms (Facebook, Instagram, etc) in an efficient customer oriented manner.
- Coordinate with and provide support to customers and respective departments.
- Ability to communicate effectively, resolve conflicts and handle customer complaints
- Ability to perform operational duties and team project responsibilities
- Assist in social media outreach and marketing activities
- Miscellaneous operational and administrative duties

**Requirements**:

- Preferably with at least 1 year relevant experience
- Excellent customer service skills, spoken, written ability
- Possess good analytical abilities with interpersonal skills.

**Job information**:

- Full-time, 5 days work
- Office hours: 9 - 6pm
- Location: Next to Tai Seng Mrt
- Collaborative work culture

Successful applicants will be notified for interview.

**Job Types**: Full-time, Permanent

**Salary**: $2,000.00 - $2,800.00 per month

**Benefits**:

- Employee discount

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person



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