Senior Sales Support Specialist

2 weeks ago

Singapore ASM Full time

The **Senior **Sales Operations Specialist** is responsible for supporting all stages of the sales cycle as a key member of the SOPs team.

This role will be responsible for execution of all critical sales operations activities (OTD):

- CRM updates and entries
- Slotting systems and retrofit kits
- PO and LC (Letter of Credit) verification and processing
- Sales order (SO) creation (Bookings)
- Liaising with GTC (Global Trade Compliance) to ensure shipment compliance
- Release of SO and working with planners and shipping departments for delivery
- They will maintain effective communications with account teams across the company consistently to ensure timely updates are provided and provide customer support to internal and external customers.

**Core expectations**:

- Minimum a Degree in Business, Supply Chain, Logistics or equivalent
- Minimum 5 years of relevant experience in a manufacturing environment
- Must be well versed in SAP S/4HANA (preferred or ECC) Sales & Distribution (SD) module and SAP CRM
- Experienced in processing POs and LCs
- Support sales team with finalizing appropriate sales documentation, ensuring cleanliness of PO and booking in SAP
- Liaising with GTC and GOPs team on compliance, tool commits and shipments
- Liaising with finance team on invoicing
- Ensure sales team alignment to sales processes, policies and procedures
- Work closely with Service, Sales, Product Marketing, Marketing and other functional areas to support the sales team’s success
- Understand and adapt to effective sales models and programs
- Support other sales efforts as assigned

**Core competencies**:

- Ability to respond and react to internal and external customers
- Effectively execute and drive desired results
- Clearly communicate & set expectations
- Ability to balance simultaneous projects, evaluate workload and prioritize tasks based on criticality
- Demonstrates highest level of detail orientation and organizational skills
- Demonstrates a sense of urgency to attain and exceed desired results
- Operates in a cooperative and collaborative spirit to achieve shared goals across multiple functions
- Displays excellent troubleshooting and creative problem solving skills, know when to act quickly
- Ability to articulate needs for process improvements
- Stakeholder management

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