Senior Sales Support Specialist

We’re not like most. We don’t just overcome obstacles - we don’t see them. Instead, we see the potential in every person, and every situation. We don’t wait for opportunity to appear - we create it. Meet ASM. A company that has been searching for people just like you._

**Who is ASM?**

ASM is a leading, global supplier of semiconductor wafer processing equipment. Our ambitious team is dedicated to delivering innovative technology solutions to the world’s leading semiconductor manufacturers. We have over 2,600 employees based in 14 countries, including Belgium, Japan, Netherlands, South Korea, Singapore, Taiwan and United States. Together we work to develop Epitaxy, ALD, PEALD, Vertical Furnaces and PECVD thin-film deposition technologies for our customers. Our goal is to remain an industry leader by being ahead of what’s next. We accomplish this by focusing on finding collaborative solutions to make integrated circuits, or chips, smaller, faster and even more powerful.

**ASM, an inclusive workplace**

We at ASM are a truly global organization that works diligently with an open-mind in all areas of our business. We strive for a culture and work style that fosters trust and transparency. We put our people first, and that is how we will continue to succeed. We are an equal opportunity employer and value diversity. We recognize and value the differences between individuals, including gender, ethnicity, religious beliefs, sexual orientation, knowledge and experience, work background, age, skills, amongst others. Recruiting and developing a diverse workforce provides a wide range of perspectives. This enables a culture of continuously exploring and adopting new technological ideas and innovations, and it also enables us to deliver excellent products and service to our clients.

The **Senior **Sales Operations Specialist** is responsible for supporting all stages of the sales cycle as a key member of the SOPs team.

This role will be responsible for execution of all critical sales operations activities (OTD):

- CRM updates and entries
- Slotting systems and retrofit kits
- PO and LC (Letter of Credit) verification and processing
- Sales order (SO) creation (Bookings)
- Liaising with GTC (Global Trade Compliance) to ensure shipment compliance
- Release of SO and working with planners and shipping departments for delivery
- They will maintain effective communications with account teams across the company consistently to ensure timely updates are provided and provide customer support to internal and external customers.

**Core expectations**:

- Minimum a Degree in Business, Supply Chain, Logistics or equivalent
- Minimum 5 years of relevant experience in a manufacturing environment
- Must be well versed in SAP S/4HANA (preferred or ECC) Sales & Distribution (SD) module and SAP CRM
- Experienced in processing POs and LCs
- Support sales team with finalizing appropriate sales documentation, ensuring cleanliness of PO and booking in SAP
- Liaising with GTC and GOPs team on compliance, tool commits and shipments
- Liaising with finance team on invoicing
- Ensure sales team alignment to sales processes, policies and procedures
- Work closely with Service, Sales, Product Marketing, Marketing and other functional areas to support the sales team’s success
- Understand and adapt to effective sales models and programs
- Support other sales efforts as assigned

**Core competencies**:

- Ability to respond and react to internal and external customers
- Effectively execute and drive desired results
- Clearly communicate & set expectations
- Ability to balance simultaneous projects, evaluate workload and prioritize tasks based on criticality
- Demonstrates highest level of detail orientation and organizational skills
- Demonstrates a sense of urgency to attain and exceed desired results
- Operates in a cooperative and collaborative spirit to achieve shared goals across multiple functions
- Displays excellent troubleshooting and creative problem solving skills, know when to act quickly
- Ability to articulate needs for process improvements
- Stakeholder management
- From the very start of the semiconductor industry to the present day, we’ve been technology leaders who have pioneered innovation and brought new processes into mainstream manufacturing. We are collaborating, creating, and delivering on our vision - a shared vision to drive innovation with new technologies and delivering excellence with dependable products. By doing this, we’ll create new possibilities for everyone to understand, create and share more of what they love._

**Be part of our exciting future and join our team today