Billing Coordinator

3 days ago

Toa Payoh, Singapore Lumen Full time

**About Lumen**

**The Role**:
This is a great opportunity for someone who wants to develop their career with the experience of working with a Global technology company, based in our Singapore office. You will be part of a team of Customer Service Billing Coordinators.

**The Main Responsibilities**:

- Accountable for resolving Customer Billing Disputes within SLA.
- Validates credit claims through research to ensure credit is contractually owed.
- Provides Concise written summaries of dispute claim for review and approval process.
- Collaborates with the customer, sales and other internal departments to resolve billing related issue. Demonstrate Customer Facing skills to provide a positive interaction with Lumen.
- Communicates regularly with other areas of the business to ensure that orders are raised to fix billing disputes long term and avoid the same dispute being raised more than once.
- Escalates complex queries to Manager and initiates training for tickets that require more understanding to drive personal development.
- Monitors the main queue and distribute tickets to other team members making sure the correct skill set can work their assigned tickets.
- Updates all customers throughout the duration of their ticket ensuring that they know the outcome and what has been either denied or approved in detail.
- Experience in a billing environment/role.
- Strong Spoken and Written English
- Must be knowledgeable with MS Office Suite, primarily Microsoft Excel - strong computer skills and proficiency with Microsoft Excel, Word and Outlook.
- Experience working with a large volume of Tickets in a fast-paced environment.
- Ability to problem solve and adapt quickly to changing processes.
- Positive can do attitude
- Strong communicator who can drive positive outcomes with a variety of contacts, internally and externally.
- Customer service experience
- Ability to multi-task

**What to Expect Next**:
Requisition #: 326831

**EEO Statement**
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

**Disclaimer

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