Support Analyst

3 days ago


Singapore GENPACT CONSULTING (SINGAPORE) PTE. LTD. Full time

**Senior Support Consultant**

Senior Support Consultant responsible for L1/L2/L3 support, on call support and functional support as well experience in managing support team. Knowledge in sales activity and collateral management of various front office systems like Summit, Kondor plus, FCO Blotter, Sigma, Murex etc. Knowhow of various upstream and downstream connecting systems to front office and sales activity monitoring.
- Manage Client/ Support relationship
- Responsible for support escalations
- Building technical action plans for business requirements
- L1/ L2/ L3 User Support.
- On call Support
- Handling Day-to-day Operational Issues
- Creating/ Executing INTPROD scripts for L2 team
- Analyzing new issues
- Develop batch scripts for improved and optimized morning checks

Technical:
Sybase 12.5 ASE Tools: Omega, GVCollat, Unix Command prompt, Vi Editor etc.

O/s: Windows, UNIX, Oracle 10g



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