Technical Support Analyst

2 hours ago


Singapore Titansoft Pte Ltd Full time

About Us We are seeking a Technical Support Analyst to join our team. Our Technical Support Analysts are the experts who solve problems faced by our end-users. They provide a single point of contact for end users to report problems and work closely with team members to resolve reported issues. Job Description Assist in product support for end users Coordinate with team members to resolve reported problems by end users with SLA Provide a single point of contact for end users to report problems Work closely with team members to suggest and propose prevention methods or workarounds for problems Be proactive with system monitoring, provide efficient solution and action before end users report / problems occur Take responsibility on receiving reports or problems until the root cause is solved or preventive action is applied Willing to perform 24/7 support duties on rotational basis Perform tasks assigned by direct supervisor Job Requirements Qualifications Minimum Advance Diploma in Computer Science or related field Experience At least 1 year of technical support customer service experience in a corporate IT environment. Basic knowledge in TCP/ IP networking as well as web services Basic knowledge in web application development and support Skills Ability to work on their own initiative and be a self-starter Detail-oriented and ability to consistently produce high quality, accurate work Exceptional problem solving and troubleshooting skills Willingness and ability to work co-operatively with others as part of a team Flexibility in terms of responsibilities and working arrangements Good interpersonal and communication skills with report writing and documentation skills Ability to work under pressure for deliverables What makes a (super) Technical Support Analyst in Titansoft Candidates who are skilled in IIS, SQL, Logparser and Powershell Seniority level: Entry level Employment type: Full-time Job function: Information Technology #J-18808-Ljbffr



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