Technical Support Analyst

1 day ago

Singapore Givaudan Full time

Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with our customers, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions. There’s much to learn and many to learn from, with more than 16,800 employees around the world to explore ideas and ambitions with.
In Singapore, you’ll be at the centre of every innovation, creation and solution available to the entire Asia-pacific region. Working with our research, creation and production units, as well as our renowned perfumery school, you’ll make us a greater force for good. Every day, your passion, your creativity, and your expertise will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.
System Support Analyst (APS) - Your future position?
Purpose

Core Responsibilities
Technical Support
Involved in Incident, Problem and Service Request Management.
Provide workarounds and solutions based on Service Level Objectives.
In the case of Problem Management, collaboration with Fragrance & Beauty platform team or infrastructure teams to ensure timely corrective actions and testing by the users.
Propose or recommend technical specifications modifications to reduce user impact.
Refers more complex problems to problem managers and/or senior level.
Participate to new IM&T Service testing, deployment and stabilization.
Maintain and stays current with evolving Information technology.

Communication
Clarify tickets logged with requesters and communicate about resolution progress.
Ensure satisfactory customer service and prompt response times to the requesters.
Share her/his support knowledge with peers in the same team and maintain associated documentation
Communicate with user community to provide the status of open problems and the changes associated with new solutions
Escalate significant issues or outages to the management
Develop and maintain good working relationships, resolve problems, and positively influence others in order to successfully produce customer satisfaction.

Information Security
Ensure security rules implementation as per the policies.

Academic Background
Required university degree in IT related degree.
ITIL certification will be an added advantage.

Professional Requirements
Fluent in Mandarin (as the role is supporting APAC)
Minimum 4 years of experience in Application Support experience.
Hands on Oracle, SQL programming and troubleshooting expertise.
J2EE (and Websphere) hands on troubleshooting experience.
Datastage/ Webmethod understanding.
Excellent customer interfacing skills.
Excellent written and verbal communication skills.
Strong attention to detail and outstanding analytical and Problem-solving skills.
Experience in Agile/Scrum project methodologies is a plus.
- LI-Y

At Givaudan, you contribute to delightful taste and scent experiences that touch people’s lives.
You work within an inspiring teamwork culture - where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions.
Every essence of you enriches our world.
Diversity drives innovation and creates closer connections with our employees, customers and partners.
Givaudan embraces diversity and is committed to building an inclusive environment where everyone impacts our world.

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