Risk Manager, Selling Partner Risk
3 days ago
Bachelor's degree
- Minimum of 3 years of relevant industry experience in risk or fraud investigations, risk management, regulatory compliance, ecommerce, analytics, or security
- Proven ability to make quick, accurate decisions and deliver results on complex projects across multiple teams
- Exceptional written communication skills - able to write, clearly and succinctly
- Exceptional ownership and bias for action - willing to move quickly and decisively to resolve an incident
- Strong critical thinker with the vision to work both tactically and strategically
- Proven analytical thinking with a natural tendency to use data in decision-making and prioritization
- Excellent cross departmental collaboration skills
Selling Partner Services WW (SPS) is responsible for creating a trustworthy shopping experience across Amazon stores worldwide by protecting customers, brands, selling partners, vendors and Amazon from fraud, counterfeit, and abuse as well as providing world‐class support and building loyalty with Amazon’s millions of selling partners.
Our unique backgrounds and perspectives strengthen our ability to achieve Amazon's mission of being Earth's most customer-centric company.
Key job responsibilities
- Lead and support the team in responding to, investigating, managing and resolving high-impact incidents around product authenticity (counterfeit, trademark, copyright) and safety issues.
- Use high-level judgment to own complex investigations and enforcement decisions driven through data.
- Closely monitor media and global events to anticipate and mitigate potential risks. Be comfortable using data to analyze trends, predict and fix problems before they happen.
- Own and/or manage projects designed to improve operational and process efficiency.
A day in the life
This role is focused on delivering results by identifying and enforcing bad actors. Each day is different as new behaviors and trends are constantly discovered. You will be making high judgement decisions and taking direct actions to stop bad actors on WW stores as early as possible. While taking direct actions you will need to share your observations and trends with partner teams to constantly improve detection mechanisms. You and the team are on the front lines of protecting Amazon customers and stopping abuse in our stores.
About the team
Our team is comprised of experts in the risk domains like fraud, cybersecurity, data security, internal risk, threat intelligence, regulatory compliance, vendor risk, etc. with strong data analysis skills and and judgement. We complement specialized skills with broad risk experiences gathered through years of experience to deliver results - we wear a lot of hats, move quickly, and are frugal to the core by doing things ourselves whenever possible. We speak 15 different languages, value diverse experiences and natural curiosity, and celebrate learning and taking risks. We make mistakes, learn from them, and support each other.
Our work is to solve hard puzzles - typically with data and always with a lot persistence and curiosity. If you like the sound of that, come join us.
Singapore, SGP
- Proficiency in Microsoft Excel and project management
- High level of integrity and discretion to handle confidential information
- Strong enthusiasm to provide superb customer service to executive leadership and other key stakeholders
- Proven ability to bring clarity to ambiguous situation
- Demonstrated analytical and quantitative skills to use hard data and metrics to back up assumptions and develop business cases
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