Senior Mgr/mgr, Global Customer Engagement/ Marketing with Maritime Mnc

**Min 5 to 10 years of global marketing/ key account management and building relationships exp with shipping MNCs with global footprint**:

- **Shipping/logistics industry exp is required**:

- **Possess strong persuasion and negotiation skills. Has excellent interpersonal and communication skills**

Our client is a leading feeder solutions provider in the maritime industry. We are seeking for an experienced global marketing cand for the position of a Senior Manage or Manager role, Global Customer engagement/ Marketing.

**Summary**:The Global Customer Engagement (GCE) department is responsible for promoting and developing the firm’s relationship with the world’s biggest Container Shipping companies at HQ and Regional HQ levels. As a Senior Manager or Manager, you will be responsible for **managing and projecting customers’ business requirement in order to generate growth, partnership and other business opportunities.**

**This is essentially a global marketing role requiring the cand to be equipped with global key account management skills. We are also seeking for a strong communicator with excellent influencing skills to interact with external customers and collaborate with internal stakeholders.**

**Reports to**:Head of Global Customer Engagement

**Location**:Singapore

**Role and Responsibilities**:

- Global Account Manager for 2-3 corporate customers in the shipping industry;
- For a senior mgr, you will manage a team of 2-3 pax whom might be fellow account managers and/or Asst Account Managers; For a manager, no people management responsibility is required
- For accounts that you and your team are managing, you are to strategize, define and implement growth in volume and revenue on a global basis;
- Building multilevel relationship and rapport with key customers globally; going deeper, wider and higher into the customers organisation. This is to develop the customer intimacy that is needed to put ourselves in a more competitive position;
- Be up to speed on knowing your customers’ strategies and develop plans/deals to align ourselves to their needs;
- Measure, track and analyze key account metrics;
- Persuade and influence regional marketing teams and business units to ensure proper management and implementation of strategies for your respective customers;
- All round understanding of the market, the global products offer by customer and competitor; and
- Work closely with other Global Account Managers, Business Unit Directors, Trade Departments & Senior Management.
- Ensuring that commercial processes are reviewed regularly and updated; and
- Best practices of contract administration are shared amongst regional hubs.

**Requirements**:

- **Minimum Bachelor degree with at least 5 to 10 years of global marketing/ key account management exp gained in the shipping/ logistics industry. (For a Mgr role, min 5 years of relevant experience is required. For a Senior Mgr
- min 10 years of relevant experience is required)**:

- **Experience in key account management /marketing and building relationships with MNCs in the shipping sector with global footprint is essential**:

- **Shipping/ logistics industry exp is required**:

- **Able to travel overseas (regionally/globally) as part of business requirements. The travel is estimated to be about 30% but this may vary.**:

- Analytical and Inquisitive mindset;
- **Able to develop relationship independently at different levels of a customer organisation;**:

- **Strong persuasion and negotiation skills;**:

- **Good interpersonal and communication skills;**:

- Goal-oriented, organized team player;
- Detailed and meticulous and strong problem solving skills;
- Proficiency in the English language, both verbal and written.
- Added proficiency in Mandarin is a huge plus as the role may liaise with Chinese customers in Chinese.

**Selling pts**:

- **The co is the biggest common carrier** **and public shipping line in the world**:

- **The co is a well known and global MNC in the shipping industry**:

- **The co allows WFH 1 day per week**

Posted by: CAP Consulting (EA license: 14C7175)

Caroline Poh (EA Registration: R1105649)

Date Posted - 1 July 2025

**Job Types**: Full-time, Permanent

Schedule:

- Monday to Friday

Work Location: In person