Platform Product Manager

2 days ago

Singapore Circles.Life Full time

Circles.Life is not just your digital telco provider. Since our launch, we disrupted and revolutionized the telco industry by seamlessly integrating both telco and digital lifestyle services on our Circles-X platform. Over the past years, we have captured more than 5% market share in Singapore, launched in Australia, Taiwan and Indonesia while attaining record breaking CSAT and NPS (+50). Japan was our most recent launch, expanding our business from B2C to B2B and B2B2C. With this, we are set to build our platform and pivot to the B2B SaaS model. We were voted the Top Employer in Digital Telco and also became an accredited winner in showcasing excellence in workplace culture in 2019.

As we're growing to become the biggest and most loved brand, we are looking for**:Product Manager - Platform**

**Mission**:
The Product Manager, Platform at Circles.Life operates at the exciting intersection of Technology, Design, Business and Strategy. You will be in a team responsible for driving the platform product roadmap. You are as much at ease in an industry littered with jargons as you are with exploiting the power of analysis and common sense to communicate your views.

**As a Pioneer member of our team, your responsibilities include**:

- Write user stories and detailed product requirements
- Define key success and failure metrics for your product
- Track business levers (KPIs, ROI) and product performance
- Keep customer experience first while developing ways to bolster non-functional metrics such as quality, scalability, reliability and performance of the product
- Drive innovation in product development with a team of world-class engineers
- Deliver high-quality products that exceed expectations and take end-to-end ownership of planning, design, delivery, quality assurance and performance
- Monitor and track product feedback to help in the prioritization of development features
- Act as product champion and establish valuable relationships with key partners and stakeholders

**The talent individual would have**
- 3+ years experience with at least 1-2 years of product management experience
- Ability to thrive in a fast-paced and ambiguous environment
- Willingness to constantly learn and adapt
- Curiosity of how things work
- Understanding of data-savvy customer expectations, industry best practices
- Keen interest in keeping abreast of the technology landscape
- Exceptional communication and presentation abilities
- Experience in writing Product Requirement Documents (PRDs) and user stories
- Understanding of platform product metrics such as Time to execute, Effort to perform an action, NPS, Latency
- Clarity in understanding and communicating insights to stakeholders - internal and external
- An understanding of software development lifecycle so that conversations with engineering teams are not hard
- A strong understanding of Agile principles and practices
- Experience in platform teams as an added advantage

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