Customer Support Engineer
7 days ago
Our Client, is in the **IT Industry **located in the **East **has opening for **Customer Support Engineer L2**
- 5 Days Work
- AWS + Variable Bonus Career Advancement & Flexible Working Environment
**Responsibilities**:
- Participate in systems preparation, configuration, QA testing, system installation, upgrading and patches implementation
- Participate in remote and onsite (oversea) installation project, including system and all the company Gaming Products relevant project
- Provide system maintenance, capacity monitoring, health and performance monitoring, utilization optimization to all relevant system equipment
- Provide system backup, database restoration and system recovery to all relevant system equipment
- Provide instruction to Level 1 support team and clients to troubleshoot and resolve the escalated technical issues
**Requirements**:
- Bachelor Degree in Information Technology or related disciplines.
- Extensive experience on Windows Server, Microsoft SQL Server, Microsoft IIS, VMware ESXi and Microsoft Power BI
- Understanding of Software Development Life Cycle (SDLC)
- Strong analytical and problem-solving skill
- Able to work under pressure, independently and efficiently
- Able to travel overseas for assignments if necessary
- Prior experience working in gaming industry is an advantage
the **FOLLOWING FORMAT **to facilitate the short listing process;
Attachment of **CV’s **in **MSWORD FORMAT
Resumes please **INCLUDE**:
- Personal Particulars
- Education background
- Work experiences in point forms
- All Reasons for leaving
- Current and Expected salary
- Date of availability / Notice Period
Your Profile will be kept in our database for more career opportunities.
We wish you all the best in your job search.
**Kyan Hou Shenglong**
**Reg No: R1435754**
**EA No: 19C9570
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