Customer Support Engineer

2 hours ago

Singapore CREATZ3D PTE. LTD. Full time

**Job Scope**:
As a member of customer support team, the Customer Support Engineer (CSE) will be responsible for technical support activities to customers and partners including on-site support and second line support as needed. He/she will act as the liaison between the field and customer support regional office in Hong Kong and being the technical representative to resolve customers and partners’ issues and escalations.

**Responsibilities**
- Provide remote support to customers to resolve technical problem
- On-site support to customers until problem solved
- Perform on-site installation and training to customers
- Handle and follow up escalated issues from customers until solution is provided. Communicate promptly escalations to the Regional Technical Specialist team in Hong Kong
- Prepare timely report to customer support management
- Participate on special projects and company initiatives as needed.

**Requirements**:

- At least 2 Year(s) of working experience in the related field is required for this position.
- Required Skill(s): Microsoft Office
- Preferably Junior Executive specialized in Engineering - Mechanical/Automotive or equivalent.
- Preferably with Class 3 License

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