Manager, Application Support

4 days ago


Punggol, Singapore Singapore Institute of Technology Full time

**Job no**: 498824
**Department**: Digital Transformation Office
**Contract type**: Contract

**Responsibilities**:

- Handle the day-to-day operations and support for the Salesforce platform, ensuring high availability, performance, and reliability.
- Proactively monitor and resolve system issues, errors, and performance bottlenecks. Ensure compliance with SLAs (Service Level Agreements) for issue resolution and system uptime.
- Lead the investigation and resolution of incidents and recurring problems, implementing preventive measures to mitigate future occurrences.
- Act as the escalation point for critical issues and liaise with stakeholders to ensure timely resolution.
- Communicate effectively with both technical and non-technical audiences to provide updates on system status and support activities.
- Ensure adherence to IT governance policies, security standards, and data protection regulations.

**Requirements**:

- Degree in Computer/Computer Science or Electronics Engineering or Information Technology or equivalent.
- Strong understanding of Salesforce architecture, administration, and customization.
- Proficiency in Salesforce tools such as Service Cloud, Sales Cloud, or Marketing Cloud. Knowledge of Apex, Visualforce, Lightning components, and integration frameworks is a plus.
- Strong analytical and troubleshooting skills with a proactive approach to issue resolution.
- Strong team player who is proactive, quality-conscious, and results-oriented.



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