Administrator

2 days ago

Pasir Ris, Singapore SITA Switzerland Sarl Full time

Overview:
**Purpose**
- Entry Level Account Representative is accountable for supporting to drive profitable growth - by identifying, pursuing and closing business opportunities for defined customers

**Key Responsibilities**
- Support to drive all sales activities as per short
- and long-term objectives; may also own and manage some direct accounts
- Collaborate and support the (virtual) team involved in account management to ensure sustainable and profitable growth
- Manage and build relationships with clients; become the trusted advisor/consultant for them; ensure customer loyalty and highest level of customer satisfaction
- Gain deep understanding of the customer's business needs and use this to identify opportunities and plan for the continued development of SITA's business
- Create opportunities to provide a unique perspective during conversations; align unique insights to customer priorities and reframe the way customers view their business
- Build sales pipeline for future growth with close collaboration with Marketing for demand generation; ensuring qualified marketing leads are converted to sales accepted leads for pipeline growth; ensure sales forecast are accurate and up-to-date
- Ensure all customer requests are dealt with and services delivered as per agreed schedule
- Drive two-way communication; engage the customer by deliberately linking their business priorities to SITA's value proposition
- Leverage individual value drivers; understand and influence of customer stakeholders; facilitate conversation between stakeholders
- Communicate key economic drivers, macro
- and microeconomic trends internally to increase awareness and adopt to new situations, also externally, to clients to address potential new business opportunities
- Maintain clear visibility of the status of all commercial, delivery and operational aspects of the account, and drive the resolution of issues through the relevant process owners
- Ensure full compliance in all internal and external dimensions of the business
- Support cash collection related activities by taking lead or resolving commercial issues that may cause non-payment

Qualifications:
**EXPERIENCE**:

- 3+ years’ experience; preferably within ATI or IT sector
- Experience in building client relationships
- Achieving or exceeding sales targets
- Proven successful experience in business development and pipeline management
- Experience in executing account development plans
- Positive customer service experience

**EDUCATION & QUALIFICATIONS**:

- Bachelor degree or equivalent.

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