Onboarding Lead

1 week ago

Singapore ATPCO Full time

**Job Description**:
You Will:

- Lead technical onboarding and integration projects with project management and product expertise for your assigned product portfolio
- Have a deep understanding of assigned products to support customers successfully through the onboarding journey
- Ensure identified customer business needs for enhancements are understood and prioritized appropriately, in collaboration with the Product Excellence Senior Lead
- Support administrative functions such as billing, quality assurance, documentation of client onboarding, and integrations as required
- Work collaboratively with peers to create, update, and maintain documentation supporting product best practices and use cases
- Manage multiple projects simultaneously and support the global customer base as needed
- Prior work experience with data products, coding/API documentation, and/or customer product onboarding
- Customer focused with ability to manage expectations
- Ability to learn quickly, especially about technical topics
- Interested in learning airline business processes and technology
- Experience with e-commerce, product, or account management is preferred
- Prior understanding of airline pricing and retailing is a plus

Additional Information

ATPCO is the foundation of flight shopping, providing pricing and retailing data, tools, and services to 500+ airlines, global distribution systems, sales channels, and technology companies. ATPCO links the entire airline community together, collaborating to develop industry standards for airline distribution and end-to-end technology solutions. From shopping to settlement, ATPCO solutions work seamlessly across existing, new, and evolving technologies and methods. Airline-owned and reliably supporting air travel for more than 55 years, ATPCO is everywhere people buy flights.

We consider qualified applicants for employment without regard to race, gender, age, color, religion, national origin, citizenship status, marital status, disability, sexual orientation, protected military/veteran status, gender identity or expression, genetic information, marital status, medical condition, or any other legally protected factor.

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