[lta-lo] Deputy/assistant Manager, Knowledge

4 days ago

Singapore LTA Land Transport Authority Full time

[What the role is]

DEPUTY/ASSISTANT MANAGER, KNOWLEDGE SYSTEMS MANAGEMENT

[What your will be working on]

Knowledge Management Division drives LTA’s strategic initiative toward a knowledge
- and digital-ready organisation. You will be responsible to lead and/or work in a dynamic environment and team to build a federated search engine that can search through multiple repositories for records and important content and an Enterprise Knowledge and Records Management System for the agency to store and manage knowledge and records. You will need to work collaboratively with the agency’s IT team and the system vendor(s) to complete this project and enable knowledge sharing by leveraging on technology for new business solutions and to improve the delivery of KM (iincluding RM) systems and services to internal stakeholders. You will be working in a flexible and result-oriented environment, with learning and development opportunities to deepen your expertise in KM and system management. You will also be expected to:

- Gather and analyse functional requirements for systems based on the business needs of KM & RM
- Design, procure, develop, test and commission the federated search engine and enterprise system smoothly
- Manage change management process for the adoption of new system and migration of data from old systems to the new system.
- Work with vendors to support the operations and maintenance phase for new and existing systems managed under the KM Division by:

- analysing impact on change requests; and
- identifying root cause to resolve system problems.
- Ensure that there is internal compliance with stipulated governance policies and standards
- Ensure systems’ availabilities based on the agreed SLA and its usefulness to achieve strong adoption rate amongst the Agency.
- Facilitate training and guidance to users on the use of the new system and other KM systems.
- Review access rights to the new and existing systems managed under the KM division.

[What we are looking for]
- Tertiary qualification in computer science, knowledge management, information management, information technology or a related discipline.
- At least 3 of relevant working experience in project management and maintenance of enterprise-wide KM or RM projects (e.g. ECM solutions, Library system and/or other knowledge systems for a large organisation).
- Committed and able to work independently, multi-task and perform under pressure and tight timelines

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