IT Support Engineer

2 weeks ago

Singapore Vault Personnel Pte Ltd Full time

**IT Support Engineer (1-Year contract) - yearly renewable**

**Responsibilities**:

- Collaborate with HR, Admin and Training team to provide the best day 1 experience for new employees, as well as daily experience
- Collaborate with global IT team to standardize employee Hardware/Software, streamline procurement/shipping process, and establish Overseas IT Asset management
- Oversee the maintenance, repair or replacement of computer units or other technological components
- Communicate with customers to identify their requirement and ensure their needs are met, provide follow up services to ensure customer satisfaction and resolve client issues
- Properly escalate unresolved issues according to Overseas IT Escalation Process
- Manage PC setup and deployment for new employees, develop automation to create optimized Windows/macOS images, updated as needed
- Consolidate overseas IT knowledge documents in one place for overseas users’ self-help and regional peer support
- Align with continuous improvement program focused on business value, process optimization, cost avoidance, cost reductions and IT “Speed to Market”

**Job Requirements**:

- Bachelor’s degree in Business (Management Information Systems), Computer Science, Business (Other) or equivalent
- 3+ years of working experience in providing technical network system and desktop support to ensure smooth and effective delivery of IT services
- 3+ years of experience working with global IT teams and delivering towards global and local business/IT needs
- Knowledge of collaborative productivity tools, for example but not limited, instant messaging, collaboration, workspace, knowledge management, issue resolution, ticketing is preferred
- Knowledge of IT compliance and global regulations in data security, cyber security, and privacy is preferred
- Self-motivated, articulate, passionate to deliver the best result and achieve the highest customer satisfaction. Quick learner
- Love satisfying customers with a state-of-the-art cloud solution, automation, realizing ideas, building services, and unlocking the potential of new technology
- Collaborative, independent, insistent, flexible, and open minded. And you see no conflict in any of these things
- Knowledgeable, resourceful and show initiative. You always keep the customer’s objectives in mind
- Positive by nature, a great team player, and both dependable and autonomous
- Customer oriented and could work at a very fast pace

**Other Information**:

- Working Location: Raffles Place
- Salary: $3.5K to $5K
- Working Days: Mon to Fri
- Working Hours: 9am to 6pm
- Attractive Fringe Benefits

**Job Types**: Full-time, Contract
Contract length: 12 months

**Salary**: $3,500.00 - $5,000.00 per month

**Benefits**:

- Health insurance
- Parental leave

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Performance bonus

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