Executive, Customer Service

2 days ago

Toa Payoh, Singapore 5-HOUR INTERNATIONAL CORPORATION PRIVATE LIMITED Full time

**About the Company**:
Introduced in 2004, 5-hour ENERGY® shots rose to become the number 1 energy shot in U.S.A. in just over a decade. The product is a liquid energy shot that provides energy and focus that lasts for hours. With B-vitamins, amino acids, zero sugar and only 4 calories, it is the healthier and reliable energy choice for consumers. Today, more than 1 million bottle servings are enjoyed by our fans every day.

With our launch in Hong Kong and Singapore, we are looking a team member to join us in expanding the billion-dollar 5-hour ENERGY® brand internationally.

**Designation: Executive, Customer Service (Online) & Administration**

**Job Purpose**:
**Job Duties**:

- Handle customer enquiries by providing accurate and pertinent information according to the contact center guidelines and quality standards.
- Resolve customer complaints and problems, escalates issues to appropriate persons/teams whenever needed.
- Effectively interpret the needs of the customers, maintain, and enhance standard of quality for the services offered.
- Build a customer relationship/partnership, which adds value to the customer leading to a long-term profitable relationship.
- Perform all duties assigned to him/her by the team leader and supervisor.
- Perform daily order management processes and review status to ensure seamless customer experience.
- Monitor and review fulfilment of customers’ orders and delivery service performance.
- Maintain and update online content to e-commerce platform.
- Liaise with internal & external party on progress of order.
- Compile monthly and periodic reports.
- Support office administration including office management issues (e.g., stationery, hardware, courier services and travel arrangements).
- Liaise with facility management vendors, including cleaning, catering, and security services.
- Manage payment process including filing of contracts, quotations, and invoices.
- Any other duties as and when assigned by immediate superior.

**Key requirements**:

- Diploma in any discipline.
- Good communication skills.
- High energy with positive ‘can do’ attitude.
- Team player.
- Meticulous and customer-oriented person.
- Ability to work on your own initiative and meet tight deadlines.
- Proficiency in MS Office (in particular MS Excel, MS PowerPoint and MS Outlook).
- Good clerical and administrative skills.
- Prior working experience in ecommerce and customer service is an added advantage.

The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job. The Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time.

**Job Types**: Full-time, Permanent

**Salary**: $1.00 - $2.00 per month

**Benefits**:

- Cell phone reimbursement
- Dental insurance
- Health insurance
- Professional development

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- 13th month salary
- Performance bonus

Work Location: One location
- Health insurance

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