Associate (Customer Success)
2 days ago
The candidate shall play a key role in the success of the customer journey to entrust their loved ones to the care of our Nursing home. They will acquire a deep knowledge and understanding of the services provided by the Nursing home in order to match the specific needs and address concerns raised.
Responsibilities
- Handle direct phone or email enquires timely and with courteous responses
- Followup on leads provided by agencies and other sources
- Ensure potential customers are confident the Nursing home are able to meet the needs of their loved one through sharing of the services and facilities provided
- Coordinate and arrange for site visit by the customer with the respective site Executives or Managers
- Follow-up and resolve additional enquires and take appropriate escalation actions when required
- Coordiate and liasing with internal stakeholders on the specific need of the potential customer
- Providing administrative support to the Department and other duties assigned by the manager
Requirement
- Minimum diploma or other business administrative/or related field
- 1year experience in similar role
- Excellent telephone etiquette with passion in customer service skills
- Strong oral and written communication skills
- Detail-oriented with strong organisation, analytical and problem solving skills
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