Associate (Customer Success)

2 days ago


Toa Payoh, Singapore UNITED MEDICARE PTE LTD Full time $40,000 - $60,000 per year

The candidate shall play a key role in the success of the customer journey to entrust their loved ones to the care of our Nursing home.  They will acquire a deep knowledge and understanding of the services provided by the Nursing home in order to match the specific needs and address concerns raised.

Responsibilities

  • Handle direct phone or email enquires timely and with courteous responses
  • Followup on leads provided by agencies and other sources
  • Ensure potential customers are confident the Nursing home are able to meet the needs of their loved one through sharing of the services and facilities provided
  • Coordinate and arrange for site visit by the customer with the respective site Executives or Managers
  • Follow-up and resolve additional enquires and take appropriate escalation actions when required
  • Coordiate and liasing with internal stakeholders on the specific need of the potential customer
  • Providing administrative support to the Department and other duties assigned by the manager

Requirement

- Minimum diploma or other business administrative/or related field

- 1year experience in similar role

- Excellent telephone etiquette with passion in customer service skills

- Strong oral and written communication skills

- Detail-oriented with strong organisation, analytical and problem solving skills


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