Regional Customer Success Engineers

2 weeks ago

Toa Payoh Central Community Development Council, Singapore XNERGY|Wireless Charging for Electrified Mobility Full time $90,000 - $120,000 per year

Job Title: Regional Customer Success Engineers (US X 1 and Asia X 3)

Department: Sales & Solutions, Global

Report to: Customer Success Lead US / Asia

Xnergy is a multi-VC funded and Sovereign-backed, global deeptech leader in high power universal wireless charging for global electrified mobility. With deployment presence in close to 40 countries, adopted by almost 120 autonomous robot companies, Xnergy was voted an APAC 25 company in 2020 by Cleantech Group.

* The APAC 25 is an annual list of 25 private sustainable innovation companies that are regarded as having the potential to make a significant impact in a five-to-ten-year time frame.

With its HQ in Singapore, Xnergy is expanding its current geographical branches, into the key market of US/LATAM.

The Customer Success Engineer serves as the technical liaison between company and its clients' engineers, ensuring software or hardware solutions are effectively implemented and tailored to meet customer needs. The role blends engineering expertise, problem-solving capabilities, and strong customer engagement to deliver and support high-quality solutions.

The US role will be based in Detroit with domestic travels while the Asia role will be based in Singapore with regional travels. Customer Success Engineers Asia could be seconded to other regional offices for 1-3 years during their tenure with the company.

Responsibilities

1.    
Technical Support & Troubleshooting

·      Collaborate with clients to identify and resolve technical issues.

·      Analyze system requirements and recommend tailored solutions.

·      Debug, diagnose, and fix application or performance issues in local and remotely.

2.    
Product Development & Customization

·      Adapt existing software or hardware to meet specific client requirements.

·      Assist in the design, testing, and deployment of custom applications.

·      Provide feedback to product teams for continuous improvement.

3.    
Customer Interaction

·      Work closely with clients to understand their business processes and technical needs.

·      Conduct training sessions and workshops to help clients use solutions effectively.

·      Build strong relationships to ensure customer satisfaction and retention.

4.    
Project Management

·      Collaborate with cross-functional teams to ensure timely delivery of projects.

·      Manage client expectations, timelines, and deliverables.

·      Create documentation and reports for stakeholders.

5.    
Sales and Pre-Sales Support

·      Provide technical expertise during the sales process, including demos and presentations.

·      Assist in drafting proposals and technical requirements for potential clients.

Qualifications

  1. Bachelor's degree in engineering (e.g., electrical and electronics, software, and mechatronics) are welcome to apply.
  2. Understanding of programming languages (e.g., Python, C, C++), systems, or platforms relevant to the role.
  3. Minimum 2 or 3 years of work experience in field applications or deployments of mobile robotic systems is a plus.
  4. Experience with application development, troubleshooting, or support.
  5. Excellent communication and interpersonal skills for working with clients and teams.
  6. Analytical mindset with strong problem-solving capabilities.
  7. Oversea travelling is expected for global clients support.

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