Regional Customer Success Engineers

7 days ago

Toa Payoh Central Community Development Council, Singapore XNERGY|Wireless Charging for Electrified Mobility Full time $90,000 - $120,000 per year

Job Title: Regional Customer Success Engineers (US X 1 and Asia X 3)

Department: Sales & Solutions, Global

Report to: Customer Success Lead US / Asia

Xnergy is a multi-VC funded and Sovereign-backed, global deeptech leader in high power universal wireless charging for global electrified mobility. With deployment presence in close to 40 countries, adopted by almost 120 autonomous robot companies, Xnergy was voted an APAC 25 company in 2020 by Cleantech Group.

* The APAC 25 is an annual list of 25 private sustainable innovation companies that are regarded as having the potential to make a significant impact in a five-to-ten-year time frame.

With its HQ in Singapore, Xnergy is expanding its current geographical branches, into the key market of US/LATAM.

The Customer Success Engineer serves as the technical liaison between company and its clients' engineers, ensuring software or hardware solutions are effectively implemented and tailored to meet customer needs. The role blends engineering expertise, problem-solving capabilities, and strong customer engagement to deliver and support high-quality solutions.

The US role will be based in Detroit with domestic travels while the Asia role will be based in Singapore with regional travels. Customer Success Engineers Asia could be seconded to other regional offices for 1-3 years during their tenure with the company.

Responsibilities

1.    
Technical Support & Troubleshooting

·      Collaborate with clients to identify and resolve technical issues.

·      Analyze system requirements and recommend tailored solutions.

·      Debug, diagnose, and fix application or performance issues in local and remotely.

2.    
Product Development & Customization

·      Adapt existing software or hardware to meet specific client requirements.

·      Assist in the design, testing, and deployment of custom applications.

·      Provide feedback to product teams for continuous improvement.

3.    
Customer Interaction

·      Work closely with clients to understand their business processes and technical needs.

·      Conduct training sessions and workshops to help clients use solutions effectively.

·      Build strong relationships to ensure customer satisfaction and retention.

4.    
Project Management

·      Collaborate with cross-functional teams to ensure timely delivery of projects.

·      Manage client expectations, timelines, and deliverables.

·      Create documentation and reports for stakeholders.

5.    
Sales and Pre-Sales Support

·      Provide technical expertise during the sales process, including demos and presentations.

·      Assist in drafting proposals and technical requirements for potential clients.

Qualifications

  1. Bachelor's degree in engineering (e.g., electrical and electronics, software, and mechatronics) are welcome to apply.
  2. Understanding of programming languages (e.g., Python, C, C++), systems, or platforms relevant to the role.
  3. Minimum 2 or 3 years of work experience in field applications or deployments of mobile robotic systems is a plus.
  4. Experience with application development, troubleshooting, or support.
  5. Excellent communication and interpersonal skills for working with clients and teams.
  6. Analytical mindset with strong problem-solving capabilities.
  7. Oversea travelling is expected for global clients support.

  • Regional Field Application Engineer

    1 week ago

    Toa Payoh, Central Community Development Council, Singapore XNERGY|Wireless Charging for Electrified Mobility Full time $60,000 - $120,000 per year

    Job Title: Regional Field Application Engineer X 2 (US/ Asia)Department: Sales & Solutions, GlobalReport to: Solutions LeadXnergy is a multi-VC funded and Sovereign-backed, global deeptech leader in high power universal wireless charging for global electrified mobility. With deployment presence in close to 40 countries, adopted by almost 100 autonomous robot...

  • Customer Success, Operations

    2 weeks ago

    North West Community Development Council, Singapore BitGo Full time $60,000 - $120,000 per year

    BitGo is the leading infrastructure provider of digital asset solutions, delivering custody, wallets, staking, trading, financing, and settlement services from regulated cold storage. Since our founding in 2013, we have focused on enabling our clients to securely navigate the digital asset space. With a global presence and multiple Trust companies, BitGo...

  • Customer Success Regional Lead

    1 week ago

    Central Singapore FORTER PTE. LTD. Full time

    **Location** Singapore, Central Singapore **Job Type** Permanent **Salary** $15,000 - $23,000 Per Month **Date Posted** 15 hours ago Additional Details **Job ID** 119763 **Job Views** 1 **Job Description**: Roles & Responsibilities **About us**: **Digital commerce is built on trust. **At every point along the eCommerce journey, businesses must...

  • Customer Success Manager, Apac

    2 weeks ago

    Toa Payoh, Singapore Inmarsat Full time

    **Company Description** About Us** One team. Global challenges. Infinite opportunities. At Viasat, we’re on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We’re looking for people who think big, act...

  • Regulatory Compliance Engineer – Codes, Standards and Regulatory Development – APAC region

    2 weeks ago

    Toa Payoh, Central Community Development Council, Singapore Tesla Full time $120,000 - $180,000 per year

    The RoleTesla, Inc. produces leading-edge technology, world-class designs, and state-of-the-art manufacturing processes to create a new generation of electric vehicle charging products. We are building a technically strong, fast-moving team that prides itself on superior execution. Tesla's Compliance organization is looking for a skilled and motivated...

  • Senior Customer Success Manager

    2 weeks ago

    Toa Payoh, Singapore Hubble Full time

    **Who are we looking for**: We are looking for an exceptional Senior Customer Success Manager who will provide leadership in post-sales customer activities, with responsibilities in project implementation, account renewals, pipeline referrals and customer satisfaction. You are a brilliant communicator, have solid business acumen, a desire to help customers...

  • Product Engineer

    2 weeks ago

    Toa Payoh, Singapore United Engineers Limited Full time

    **Location: Toa Payoh / Sales** **Posting Date: 24 Sep 2024** **The Job** Organize marketing activities and products demonstrations to architects, designers, developers, and contractors to showcase the features and benefits of our product Provide technical support and advice to product representatives, customers and contractors Develop and execute a sales...

  • Technical Support Engineer

    2 weeks ago

    Toa Payoh, Singapore United Engineers Limited Full time

    **Location: Toa Payoh / Security and Sensors Division** **Posting Date: 24 Sep 2024** **_ The Job_** This person is responsible to provide technical support in carrying out preventive and corrective maintenance work on CCTV cameras and backend systems. Attend to service requests from customers promptly and professionally. Act as single point of contact for...

  • Manager Regional Transformation

    2 weeks ago

    Novena, Central Community Development Council, Singapore DKSH Scientific Solutions Full time $150,000 - $250,000 per year

    Title: Manager Regional TransformationLocation:Novena Square, SG, SGGlobal Business Unit: HECJob Function: Information TechnologyRequisition Number: 194091DescriptionWe are seeking aRegional Transformation Managerto lead strategic business transformation initiatives across multiple countries and functions. This role is critical in driving improvements in...

  • Regional Technical Engineer

    1 week ago

    Toa Payoh, Singapore Anradus Pte Ltd Full time

    Industry/ Organization Type: Manufacturing (Electronics) - Position Title**:Regional Technical Engineer (APAC) / IT Support Engineer**: - Working Location: Tai Seng - Working Hours: 5 days (Monday to Friday, 9 AM - 6 PM) - Salary Package**:Basic Salary up to $5,000 + Variable Bonus**: - Duration: Permanent **Key Responsibilities** - Provide technical...