System Analyst, IT Support

Helix Leisure brands power interactive entertainment around the globe, from business solutions for out-of-home entertainment venues to immersive and rewarding games for consumers. Our people are driven by a conviction that is tied to the transformative power of our technology and business solutions to create exceptional guest experiences. Our people consistently deliver on our promise of innovation, and we’ve built a reputation of setting industry benchmarks with our products, services, and support. We take the business of fun seriously.

With our portfolio of brands, Helix Leisure has a truly global footprint with a network of staffed offices across the globe serving key markets of the Americas, Australasia, Europe, the Middle East, and Africa.

**Position Summary**

Reporting to the Assistant Manager, System Analyst of the Shared Services Centre, you will support end-users in resolving technical problems and be responsible for responding to technical queries and issues, resolving problems in a timely manner and providing technical recommendations.

**Key Responsibilities**
- Provisioning of user accounts and access, manage company ERP system
- Report Customization and Data import
- Workflow customization
- Upkeep data by checking and rectifying the discrepancies
- Simulate scenarios within Sandbox
- Research and test possible solutions to verify feasibility
- Understand NetSuite’s capabilities and make recommendations based on best practices as part of solutioning and workaround
- Create Test Scripts to verify enhancements
- Coordinate internal User Acceptance Testing IT Operations
- Laptop and peripherals setup
- Perform user administrative tasks such as setting up of Laptop and Provisioning user access to company network. NetSuite ERP and IT Operations Support
- Provide first level support to internal users of the NetSuite ERP and IT hardware
- Troubleshoot, resolve, and escalate issues and follow through for resolution
- Work with External Vendors to resolve issues or make improvements to the existing system
- Attend ad-hoc meetings with stakeholders from other Global regions outside Singapore office hours
- Maintain the internal Helpdesk Ticketing System
- Prepare KPI reports on ticket resolution
- Enthusiastic approach to expanding knowledge in both NetSuite and IT Operations areas
- Any other matters as assigned by your immediate supervisor

**Required Skills and Experience**
- Core skills (required)_
- Diploma / Degree in Infocom Technology or equivalent
- Demonstrable experience in Application Support in a related field
- Ability to work independently to research possible solutions and report back on findings
- Exceptional customer service skills
- Excellent written and verbal communication skills. Can-do attitude
- Excellent problem-solving skills
- Task oriented and able to deliver under pressure
- Good to have_
- Experience and knowledge of Microsoft Office 365, preferably in hybrid on-premise / cloud configuration and Azure AD is a plus
- Knowledge of Hardware peripheral device troubleshooting is a plus
- Shared service environment and regional exposure is an added advantage
- HTML Freemarker experience is an advantage

**What do we offer**

In this role, you can expect:

- Working with passionate, smart, and driven colleagues in a vibrant environment.
- Group Medical Insurance (Group Term Life, Group Hospital & Surgical, Group Outpatient Clinical, Group Outpatient Specialist, Group Dental)
- Paid time off to include vacation, sick, annual leave and Singapore statutory leave
- Robust Learning Management System for employee growth and development