IT Analyst, Iits

5 days ago

Singapore Singapore Management University Full time

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together - building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities - all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

DESIGNATION : IT Analyst (3-year contract), IITS

RESPONSIBILITIES
- This position is for Office of Integrated Information Technology Services (IITS).
- Deliver the fixes in a timely manner to meet IT Security requirements and reduce our solution vulnerabilities to cyber-attack.
- Identify areas of automation in user support.
- Enhance remote exams support solutions.
- Create and update technical documentation and user manuals according to standards and guidelines set.
- Provide integration support to other systems.
- Measure usage and effectiveness of implemented solutions.

QUALIFICATIONS
- Diploma / Degree in Software Engineering, Computer Science or Information Technology.
- Relevant certification like MCPD, MCTS, MCAD, MCSD.
- At least 3 years of relevant IT work experience (especially in IT Solution Maintenance, User Support and Systems Integration, etc).
- Experience with administration and support of learning solutions (LMS, CMS) on-premise and on cloud, will be very useful.
- Experience in writing user manuals, doing user training & supporting end user issues on a regular basis will be needed.
- A proactive attitude with a good mix of technical, educational and communication skills to play a crucial role in supporting the EdTech initiatives and learning platforms.
- Diligence, thoroughness, meticulous & detail orientated nature combined with an attitude to overcome challenges in new solutions implementation.
- Experience in user experience design in IT systems will be advantageous.
- Tech savviness with a mind to catch concepts, adapt to new technologies quickly and see how different system processes work together will be needed.
- Basic understanding of AWS and Azure technologies.
- A dynamic team player & a proactive problem solver with good written/verbal communications and interpersonal skills.
- Able to work independently and prior experience working across time zones will be an advantage.
- Able to plan, multitask, prioritize, coordinate and work closely with multiple internal / external stakeholders.
- Ability to analyse data, measure usage and effectiveness of solutions.

OTHER INFORMATION

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