Project Manager

**COMPANY DESCRIPTION**

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

**RESPONSIBILITIES**
- This position is for Office of Integrated Information Technology Services (IITS).
- Project Planning and Management- Lead CRM / Student Information System projects from initiation to completion, including planning, execution, and resource management.
- Develop and manage project plans, timelines, milestones, and budgets.
- Define project scope, objectives, and deliverables in collaboration with stakeholders.
- Monitor key performance indicators and project milestones to ensure the project stays on track and meets its objectives, adapting to the project's methodology and requirements.
- Identify potential risks, develop mitigation strategies, and ensure adherence to regulations and best practices.
- Prepare and present status reports to the steering committee and key stakeholders.
- Monitor project issues throughout the project lifecycle and conduct post-implementation reviews to gather feedback and drive enhancements.
- CRM / Student Information System Implementation and Maintenance- Conduct market research to assess offerings and capabilities, providing a comprehensive understanding of available solutions.
- Lead requirements gathering, user and customer journey mapping, milestone planning, system configuration, and testing for the system to ensure it effectively meets business needs.
- Oversee the customization, data migration, and integration of systems, providing technical advice and coordinating with cross-functional teams and external vendors for seamless project delivery.
- Develop and execute test plans and test cases to ensure the system meets business requirements, quality standards, and performance benchmarks. Address and resolve complex issues and defects, ensuring alignment with user expectations and adherence to security and policy requirements.
- Facilitate training and support for end-users in collaboration with cross-functional teams, ensuring smooth adoption and effective use of the system.
- Establish and analyze metrics related to user journeys, gather feedback, and identify improvement opportunities to enhance system performance and drive continuous innovation.
- Maintain and support the system, including monitoring new technologies, releases, and patches, and making recommendations to continuously improve work processes and services.
- Deliver project and system documentation according to the Project Development Methodology.
- Stakeholder Collaboration- Serve as the primary liaison between the project team and stakeholders, ensuring clear communication and collaboration.
- Communicate capability roadmaps and delivery strategies to stakeholders, managing expectations and addressing concerns promptly.
- Foster strong relationships with key stakeholders, building trust and rapport to drive project success.
- Procurement and Vendor Management- Oversee Vendor Sourcing and Selection Process, including identify and evaluate potential vendors, ensuring they meet the project's requirements and organizational standards.
- Lead contract negotiations with selected vendors to secure favorable terms, pricing, and conditions that align with project and budget requirements.
- Track and assess vendor performance against agreed-upon metrics and deliverables. Address any issues or deviations to ensure adherence to contract terms.
- Coordinate with vendors to ensure timely delivery of products and services. Address any delays or logístical issues to minimize impact on project timelines.
- Verify vendor invoices, ensuring that charges are accurate and correspond to the agreed terms and delivered services or goods.
- Other duties as assigned.

**QUALIFICATIONS**
- Degree in Computer Science or IT.
- A minimum of 10 years of relevant work experience, including at least 5 years of hands-on project management experience demonstrating solid Microsoft Dynamics / Oracle CX Sales CRM system implementation and support experience.
- Extensive experience in project leadership and management, with proficiency in project management methodologies, techniques, and tools, including expertise in outsourcing, vendor and contract management.
- Ability to perform dual roles as project manager and business analyst, leading discussions from project initiation through planning and delivery, with good requirements analysis skillset.
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