Operations Manager

1 week ago

Orchard, Singapore Mortar Investments Pte Ltd Full time

**Major Position Responsibilities and Regular Activities include**:
**1. Property & Tenant Management**
- Oversee day-to-day management of properties across the portfolio (commercial, residential, or mixed-use).
- Act as primary contact for tenants, ensuring high levels of satisfaction and retention.
- Manage lease administration, including renewals, rent reviews, break options, and tenant onboarding.
- Handle tenant issues, disputes, and complaints professionally and efficiently.

**2. Facilities & Maintenance**
- Coordinate planned and reactive maintenance across all properties.
- Manage service providers, contractors, and facilities teams to ensure high-quality, cost-efficient services.

**3. Financial Management**
- Prepare, monitor, and reconcile annual service charge budgets and expenditure.
- Oversee rent collection, arrears recovery, and ensure accurate tenant billing.
- Support the finance team with property-level reporting and cash flow management.
- Managing supplier payments.
- Chasing up unpaid accounts.
- Account reconciliations.
- Investigation of variances.
- Assisting the accountants with audits and preparation of reports.
- Assisting with the preparation of management accounts.

**4. Compliance & Risk Management**
- Ensure compliance with UK property regulations, including health & safety, fire safety, EPC, asbestos, and landlord obligations.
- Maintain up-to-date compliance records, certifications, and statutory testing schedules.
- Work closely with insurers and risk consultants to manage claims and mitigate risks.

**5. Stakeholder Engagement**
- Liaise with investors and managing agents to provide property updates and operational reporting.
- Build and maintain positive relationships with tenants, local authorities, and community stakeholders.
- Support asset managers with strategic initiatives to enhance property value and performance.
- Maintain accounting ledger using double entry bookkeeping for receipts and

disbursements.

**Job Types**: Full-time, Permanent

Pay: $3,500.00 - $3,800.00 per month

**Education**:

- Bachelor's or equivalent (preferred)

**Experience**:

- Accounting: 4 years (required)

Work Location: In person

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