Outlet Manager

2 days ago

Singapore SOUP EMPIRE HOLDINGS PTE. LTD. Full time

**Outlet Manager Job Scope**:
**1. Operations Management**

- Oversee the daily operations of the outlet to ensure smooth, efficient service.
- Monitor opening and closing procedures, cleanliness, and safety standards.
- Ensure all equipment and facilities are properly maintained.

**2. Sales and Revenue**

- Drive sales and achieve monthly revenue targets.
- Implement promotions, upselling, and marketing initiatives to increase profitability.
- Monitor cost control — including labor, inventory, and wastage management.

**3. Customer Service**

- Ensure high standards of customer satisfaction and handle complaints promptly.
- Maintain a positive outlet atmosphere and consistent service quality.

**4. Staff Management**

- Recruit, train, and supervise outlet staff (servers, cashiers, baristas, etc.).
- Schedule shifts and ensure adequate manpower.
- Conduct performance evaluations and motivate the team to meet KPIs.

**5. Inventory and Supply**

- Manage stock levels, ordering, and deliveries.
- Maintain accurate inventory records and reduce wastage or shortages.

**6. Reporting and Administration**

- Prepare daily/weekly sales reports and submit to management.
- Handle petty cash, end-of-day reconciliation, and POS systems.
- Comply with company policies, health, and safety regulations.

**7. Branding and Presentation**

- Ensure the outlet’s visual presentation aligns with brand standards.
- Implement marketing campaigns and seasonal displays as directed by head office.

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